Article ID : SX649704 / Last Modified : 11/06/2018

I can't pause or play audio using the touchpad of the left main unit (Xperia Ear Duo)

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You may experience that you can't pause or play an audio track by tapping the touchpad of the left main unit.

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

  • Play a track using your phone or tablet. Then try to pause or play using the touchpad of the left main unit.
  • Place the left main unit and the right main unit at least 1 metre apart. Then put them close together again.
  • Place the left main unit in the charging case for 5 seconds. Then remove it from the charging case.
  • Restart the left main unit.

If none of the methods above solved the problem, follow these steps

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

  • Turn off Bluetooth in your phone or tablet, and then turn it back on again.
  • Restart the right main unit and then pair and connect the Xperia Ear Duo to your device.
  • Android devices only: Force close the Xperia Ear Duo App using Settings > Apps & notifications > App info > Xperia Ear Duo > FORCE STOP.
  • Restart your phone or tablet.
  • Uninstall the Xperia Ear Duo app and then install it again from Google Play Store or App Store.
  • If these actions didn't solve the problem, contact us.