Article ID : SX653104 / Last Modified : 24/10/2018

How do I check if the main units are turned on (Xperia Ear Duo)

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You may experience that it's hard to know if the main units of the Xperia Ear Duo are powered on.

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

  • Tap the touchpad of the main unit. If you hear a sound when tapping the touchpad, the unit is on.
  • If you don't hear a sound, follow the instructions under A.

A. No sound is heard when tapping the touchpad

  • Check that there are no objects in the charging case that don't belong there.
  • Charge the charging case.
  • Put the main units in the charging case, and let them charge for 5 seconds.
  • Check if the LED indicators of the main units light up. If the LEDs are red, continue charging until the LEDs turn orange or green.
    • If a LED doesn't light up at all, follow the instructions under B.
    • If a LED lights up in red and then almost immediately turns off, follow the instructions under C.
  • Remove the main units from the charging case.
  • If the LEDs of the main units flash twice in white, the Xperia Ear Duo is on.
    • If a LED doesn't flash twice in white, follow the instructions under D.

B. A LED doesn't light up when you charge the main units

  • If a LED doesn't light up during charging, restart the main unit.
  • If the LEDs of the main units flash twice in white, the Xperia Ear Duo is on.
    • If a LED doesn't flash twice in white, follow the instructions under E.

C. When you charge the main units, a LED lights up in red and then almost immediately turns off

  1. Remove the main units from the charging case.
  2. Put the main units back in the charging case.
  • If the LED lights up, go to step 3.
  • If the LED doesn't light up, repeat the instructions from step 1.
  • If you have repeated steps 1 and 2 above 10 times, and the LED still doesn't light up, follow the instructions under E.
  1. Try charging the main units until the LEDs turn orange or green.
  2. Remove the main units from the charging case.
  3. If the LEDs of the main units flash twice in white, the Xperia Ear Duo is on.
    • If a LED doesn't flash twice in white, follow the instructions under D.

D. After having charged the main units, they don't respond

  • If the LEDs of the main units don't flash twice in white, after you have charged the main units and removed them from the charging case, restart the main units. If restarting doesn't make the LEDs flash twice in white, follow the instructions under E.
  • If the LEDs of the main units flash twice in white, the Xperia Ear Duo is on.

E. If none of the methods above solved the problem, follow these steps

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

  • Turn off Bluetooth in your phone or tablet, and then turn it back on again.
  • Restart the right main unit and then pair and connect the Xperia Ear Duo to your device.
  • Android devices only: Force close the Xperia Ear Duo App using Settings > Apps & notifications > App info > Xperia Ear Duo > FORCE STOP.
  • Restart your phone or tablet.
  • Uninstall the Xperia Ear Duo app and then install it again from Google Play Store or App Store.
  • If these actions didn't solve the problem, contact us.

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