For information on local warranties, please refer to the Sony website in your country/area for more information.
What is the TLW (Tourist Limited Warranty)?
The TLW is a warranty that is issued*2 to customers at the point of purchase when they purchase selected products out of their country/area of residence.
- Who issues the TLW?
The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Sony office in your local country/area for the most updated information.
- What are the terms of the TLW?
The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.
- What products are applicable for TLW?
Please contact the Sony office in your local country/area for the most updated information.
- Is the TLW valid in all countries/areas?
No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in the following countries:
Region Country/Area Sony / Authorised Service Centers Asia Pacific Australia SONY AUSTRALIA PTY. LTD. New Zealand SONY NEW ZEALAND LTD. Fiji MOTIBHAI GROUP OF COMPANIES Tahiti TOTAL VIDEO SERVICE CENTER New Caledonia MENARD PACIFIQUE South Africa SONY SOUTH AFRICA (PTY) LTD Singapore SONY SINGAPORE MARKETING COMPANY Malaysia SONY (MALAYSIA) SDN. BHD. Hong Kong HONG KONG MARKETING COMPANY Korea SONY KOREA CORPORATION Philippines SOLID ELECTRONICS CORPORATION Maldives REEFSIDE ELECTRONIC SERVICE CENTER Thailand SONY THAI CO. LTD. Taiwan SYNVISION TECHNOLOGY SERVICE CORP. India SONY INDIA PVT. LTD. Indonesia P.T. SONY INDONESIA UAE JUMBO ELECTRONICS PVT. LTD Qatar MODERN HOME Bahrain ASHRAF'S Lebanon ALLIANCE ELECTRONICS SAL Japan Japan SONY EMCS Europe Belgium SONY BELGIUM Switzerland SONY (SCHWEIZ) AG Germany SONY DEUTSCHLAND GmbH Denmark SONY DENMARK Spain SONY ESPANA S.A. Portugal SONY PORTUGAL Lda Austria SONY AUSTRIA GmbH Greece SONY HELLAS S.A. France SONY FRANCE S.A. Finland SONY FINLAND Italy SONY ITALIA S.p.A Norway SONY NORWAY The Netherlands SONY NEDERLAND Sweden SONY SWEDEN United Kingdom Sony United Kingdom Ltd Russia SONY OVERSEAS S.A. Ukraine SONY OVERSEAS S.A. Latin America Puerto Rico EXCEL ELECTRONICS Panama VIA TRANSISIMICA Chile SONY CHILE LTDA. Venezuela SONY DE VENEZUELA S.A. Mexico SONY ELECTRONICS DE MEXICO S.A. DE C.V. North America U.S.A. SONY ELECTRONICS INC. Canada SONY OF CANADA LTD