IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Depending on the sound source output from devices (Blu-ray Disc Player, set-top box (STB), game consoles), the sound may lag behind the picture, or the picture may lag behind the sound. If this is the case, select the solution which corresponds to the connected source device.
When the source device is connected to the Soundbar via HDMI
If the Soundbar has a SYNC (A/V sync) function, adjust the setting and see if the issue improves. For how to change the setting, refer to the Soundbar manual.
When the source device is connected to the TV via HDMI, or the audio source is output from the TV (TV broadcast, Netflix, Prime Video, Apple TV, etc.)
- If your TV has a function that delays the image, try adjusting that setting.
Hint: If your TV is a BRAVIA, change the A/V sync setting from Auto to Off or On. For details, refer to the TV's Operating Instructions or Help Guide.
- If your soundbar has an HDMI terminal, connect the source device directly to the soundbar using an HDMI cable. For details on the connection method, refer to the soundbar's Startup Guide or Help Guide.
Note: If you want to connect many devices to the soundbar and the number of HDMI terminals is insufficient, connect the source device that delays the sound to the soundbar via HDMI first. If no more HDMI terminals are available on the soundbar, connect other devices to the HDMI terminals on the TV.