Article ID : 00198342 / Last Modified : 20/04/2018

Sound Bar audio is out of sync with the TV picture

Applicable Products and Categories of This Article

If audio and video are out of sync when the Sound Bar is connected to a TV, check the settings and connection of each device, depending on the environment of usage.
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

When playing TV audio with the Sound Bar

Follow these steps and see if the problem is resolved.
  1. Set the TV audio output setting to PCM.
  2. Change the Sound Bar settings as follow, using the included remote control.
    • Set Sound Mode to Music by pressing the sound mode setting button (Music).
    • Set VERTTICAL.S to Off by pressing the VERTICAL.S button repeatedly.

      [A]: Music button
      [B]: VERTTICAL.S button

 


When playing audio from a Blu-ray Disc player, cable box, or similar device with the Sound Bar


Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable.
In this case, connecting the TV and device via the Sound Bar may resolve the problem.
See the following figure.


Incorrect example:

[A]. Sound Bar
[B]. TV
[C]. Blu-ray Disc player, cable box, satellite box, etc.

Correct example:


[A]. TV
[B]. Sound Bar
[C]. Blu-ray Disc player, cable box, satellite box, etc.

NOTE: Use the Sound Bar's HDMI IN jack when connecting a Blu-ray Disc player, cable box, or similar device to the Sound Bar.