Article ID : 00128199 / Last Modified : 03/09/2018

How to turn on/off the Safe mode?

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If your TV doesn’t operate correctly, some downloaded applications may be the cause of the issue.
Turning on Safe mode allows you to check if the TV is operating normally as all downloaded applications will be disabled.
If you observe that the issue does not occur when Safe mode is turned on, you may consider to un-install the downloaded applications which may not be compatible with the Android TV.

  • To enter the Safe mode, follow the steps below.
    1. Reset the TV.
      For how to reset the TV, refer to:  How to reset an Android TV?
    2. When Google’s animation begins, press and hold the Volume down (-) button on the remote until the animation disappears.
      Safe mode is shown at the left bottom corner of the screen.
  • To exit from Safe mode, reset the TV.
    For how to reset the TV, refer to:  How to reset an Android TV?