There are several reset methods available for your television, depending on the issue you are experiencing.
Try each step if it applies to your situation before moving on to the next. If you aren't sure of your TV type, check if your BRAVIA TV is a Google TV, an Android TV or other.
Is your TV responsive?
YES
Your TV is responsive if it reacts when you press the buttons on the TV or remote control.
If your TV is responsive but has specific issues (e.g. app crashes, random turn-offs, etc.), try the following options:
Power Cycle (All TVs)
- Unplug the TV power cord for 30 seconds.
- Plug the power cord back in.
Soft Reset (Android/Google TVs)
- Press and hold the POWER button on the remote until the TV restarts or a menu appears.
- Select Restart.
Factory data reset (All TVs)
IMPORTANT: Keep in mind that a factory reset erases your current settings and requires you to set up the TV again.
If the previous steps fail, but you can access the settings, a factory data reset may resolve the issue.
- On the remote control, press the (
or 
) Quick Settings, HOME, or ACTION MENU button. - Select
Settings. - The next steps will depend on your TV menu options:
- Select System → About → Reset → Factory data reset → Erase everything → Yes.
- Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
- Select Storage & reset → Factory data reset → Erase everything → Yes.
- The factory reset may take a few minutes. Once it's complete, the TV will start the initial setup.
NO
Your TV is unresponsive if it doesn't react when you press the buttons on the TV or remote control.
If your TV is unresponsive and has specific issues (e.g. stuck, not powering on, continuously rebooting, etc.), try the following options:
Power Cycle (All TVs)
- Unplug the TV power cord for 30 seconds.
- Plug the power cord back in.
Forced factory data reset (Android/Google TVs)
IMPORTANT: Keep in mind that a factory reset erases your current settings and requires you to set up the TV again.
If you can’t access the settings with the remote, use the buttons on the TV to perform a manual factory reset.
Follow the instructions below according to the number of buttons on your TV:
One button
- Unplug the TV.
- Press and hold the Power button (on the TV), and while holding the button down, plug the TV back in.
- Continue pressing the Power button until a white LED light appears (approximately 10-30 seconds), then release the button.
- The TV will restart. If the TV doesn't automatically turn back on, press the Power button to turn it on manually.
- Once the Welcome setup screen appears, perform the setup.
- Note: If the Welcome setup screen doesn't appear, unplug the AC power cord and plug it back in.
- After the factory reset process is complete, the TV will start the initial setup.
Three buttons
- Unplug the TV.
- Press and hold the Power and Volume Down buttons (on the TV), and while holding the buttons, plug the TV back in.
- Hold the buttons until a green LED light appears near the front Sony logo (approximately 10-30 seconds), then release the buttons.
- Note: If the white LED light doesn't turn green within 30 seconds, restart from Step 1.
- The TV will restart twice, and the Welcome screen will appear.
- After the factory reset process is complete, the TV will start the initial setup.
More than three buttons
Part 1: Using the TV buttons
- Unplug the TV.
- Press and hold the Power and Volume Down buttons (on the TV), and while holding the buttons, plug the TV back in.
- Hold the buttons until a green LED light appears near the front Sony logo (approximately 10-30 seconds).
- The TV will restart twice, and the Welcome screen will appear.
- Note: If the Welcome screen doesn't appear, restart from Step 1.
Part 2: Using the Settings menu
- After the initial setup, go to Home → Settings → Storage & reset → Factory data reset → Erase everything → Yes.
- The TV will perform a factory data reset again. Once it's complete, the TV will start the initial setup.
- Note: Take your time when setting your TV preferences.
For the exact TV button location, check the front, sides, and back of your TV, or refer to the TV model guide.
After performing a forced factory reset, you may be able to recover some of your TV apps if they are synced with your Google account.
