Skip to Content
Main MenuSONY
  • SONY
  • Sony Sites
  • Electronics
    Electronics
    Televisions & Home Cinema
    • All Television & Home cinema products
    • Televisions
    • Home Theatre & Soundbars
    • Blu-ray Disc & DVD Players
    View All
    Audio
    • All Audio products
    • Headphones
    • MP3 Players
    • High-Resolution Audio
    • Wireless Speakers
    • 360 Reality Audio
    • Speakers
    • Audio Systems
    • Audio Components
    • Digital Voice Recorders
    • Boomboxes, Radios & Portable CD Players
    • Home Cinema
    View All
    Cameras
    • All Camera products
    • Interchangeable-lens Cameras
    • Lenses
    • Compact Cameras
    • Cinema Line Cameras
    View All
    Mobile
    • All Mobile, Tablets & Smart Devices products
    • Smartphones
    • Accessories
    View All
    Video Cameras
    • All Video Cameras products
    • Camcorders
    • Action Cameras
    • Professional Video Cameras
    • Cinema Line Cameras
    View All
    Car & Marine
    • All Car & Marine products
    • In-Car Receivers & Players
    • Speakers & Amplifiers
    • Marine Audio
    View All
    Storage & Cables
    • All Energy, Storage & Cables products
    • Memory Cards & SSD
    • Cables
    View All
    All Electronics
    See Professional Products and Solutions
    Where to buyFind your nearest Sony store to view our latest products. Visit nowSony videosView product releases and tutorials on our YouTube channel! View now
  • PlayStation®‎
  • Entertainment
    Entertainment
    • PlayStation®Store
    • PlayStation®Music
  • Support
  • Favourites
  • Search Sony
  • Sony Sites

Sony SupportLCD TVs (BRAVIA)

KD-55X7002F

Included components may vary by country or region of purchase: RMT-TX301P

    All

    DownloadsManualsQuestions & Answers

    TV Troubleshooting Guide

    Save time, fix your TV online with this easy guide
    Important Information

    Popular Topics

    Get Help With Video Streaming Services

    Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.

    BRAVIA TV Apps Troubleshooting Guide

    Learn how to solve some common issues you may have with apps on your TV.
    • Find what you are looking for...manuals, firmware, drivers, specifications and more
    • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
    • Having trouble with your remote? Here are the five most common causes and how to solve them
    • 2018 Sony Smart TV Interactive Guide

    TV Connectivity Guide

    Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

    Sound & Audio

    Get help with audio settings and troubleshooting.

    Picture, Screen & Flashing Lights

    Get answers to common questions like lines on the screen, no picture and image quality.

    Important Information

    • Termination of Photo Sharing Plus on Sony 2017 through 2020 BRAVIA Non-Android TVs
    • Software Update for Enhanced Security

    Downloads

    Support by Sony mobile app

    Stay informed about news, software/firmware updates and more!

    Release Date
    • Firmware update to v1.904 for Asia PacificRelease Date: 27/01/2021
      27/01/2021

    Manuals

    • English
    • French
    • Indonesian
    • Persian
    • Russia
    • Simplified Chinese
    File Size
    Release Date
    • Help Guide (Web manual)File size is not provided.Release Date: 30/09/2020
      30/09/2020
    • Help Guide (Web manual)File size is not provided.Release Date: 29/09/2020
      29/09/2020
    • Help Guide (Web manual) - IndiaFile size is not provided.Release Date: 25/11/2019
      25/11/2019
    • [PDF]Operating Instructions(2.23 MB)Release Date: 28/05/2018
      2.23 MB
      28/05/2018
    • [PDF]Startup Guide(2.36 MB)Release Date: 25/04/2018
      2.36 MB
      25/04/2018
    • [PDF]Startup Guide(2.93 MB)Release Date: 25/04/2018
      2.93 MB
      25/04/2018

    Questions & Answers

    • BRAVIA TV Troubleshooting Guide
    • What is Screen Mirroring and how do I use it with my Sony TV?
    • How to perform a Firmware / Software update on BRAVIA TV?
    • [VIDEO] Unbox the Sony BRAVIA R42F, W62F, W62G, W67F, W67G, W80F, W80G, X70F, X70G, X75F, X85F, X80G Series
    • Setup and Troubleshoot Netflix
    • Netflix errors messages and error codes
    • How to determine which version of the Netflix app is on my Sony device?
    • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
    • What are the compatible HDR formats on my TV (other than Android TV™)?
    • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
    • The Netflix icon is missing.
    • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
    • When streaming Netflix Ultra HD, the image is not in 4K.
    • footer_community

      Support Community

      A place where you can find solutions and ask questions

    • Contact support

      Contact our Support team

    • Warranty Information

      Find information on Tourist Limited Warranty

    • Service Centres

      List of Sony offices in Asia Pacific region that provide after-sales service activities

    • Support by Sony (Mobile App)

      Never miss an update again! Find information and receive instant notifications about your product

      Get it on Google PlayDownload on the App Store

    Find a StoreSee Our Locations
    Support
    • Online Help
    • Support Community
    • Warranty Information
    Experience Sony
    • Eco
    • Youtube
    • Corporate Social Responsibility
    News & Info
    • Press Center
    Asia Pacific

    Professional Products & SolutionsCompany InfoCorporate Social ResponsibilityContact Us

    Subscribe on YouTube

    Visit us on YouTube
    Copyright © 2021 Sony Electronics Asia Pacific Pte Ltd. All rights reserved.

    Terms & ConditionsPrivacy Policy