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Sony SupportLCD TVs (BRAVIA)

KD-49X7000G

X70G | LED | 4K Ultra HD | High Dynamic Range (HDR) | Smart TV / Included components may vary by country or region of purchase: RMT-TX300P, RMT-TX300E, RMT-TX300T

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DownloadsManualsQuestions & Answers

TV Troubleshooting Guide

Save time, fix your TV online with this easy guide
Important Information

Popular Topics

Get Help With Video Streaming Services

Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.
2019 Sony Smart TV Interactive Guide
Find out how to set up digital channels, configure Wi-Fi, manage Apps and many more.

BRAVIA TV Apps Troubleshooting Guide

Learn how to solve some common issues you may have with apps on your TV.
  • Find what you are looking for...manuals, firmware, drivers, specifications and more
  • 2019 Sony Smart TV Interactive Guide
  • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
  • Having trouble with your remote? Here are the five most common causes and how to solve them

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Important Information

  • Termination of Photo Sharing Plus on Sony 2017 through 2020 BRAVIA Non-Android TVs

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date
  • Firmware update to v1.904 for Asia PacificRelease Date: 27/01/2021
    27/01/2021
  • Firmware update to v3.841 for Hong KongRelease Date: 08/01/2020
    08/01/2020
  • Firmware update to v2.841 for TaiwanRelease Date: 20/11/2019
    20/11/2019

Manuals

  • Arabic
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  • Persian
  • Russia
  • Simplified Chinese
  • Thai
  • Traditional Chinese
  • Vietnamese
File Size
Release Date
  • Help Guide (Web manual) - Hong KongFile size is not provided.Release Date: 29/09/2020
    29/09/2020
  • Help Guide (Web manual)File size is not provided.Release Date: 29/09/2020
    29/09/2020
  • Help Guide (Web manual) - Hong KongFile size is not provided.Release Date: 29/11/2019
    29/11/2019
  • Help Guide (Web manual) - TaiwanFile size is not provided.Release Date: 29/11/2019
    29/11/2019
  • [PDF]Startup Guide(452 KB)Release Date: 15/08/2019
    452 KB
    15/08/2019
  • [PDF]Safety Flyer(1.56 MB)Release Date: 26/06/2020
    1.56 MB
    26/06/2020
  • [PDF]Reference Guide(610 KB)Release Date: 12/05/2020
    610 KB
    12/05/2020
  • [PDF]Reference Guide(390 KB)Release Date: 21/01/2020
    390 KB
    21/01/2020
  • [PDF]Reference Guide(901 KB)Release Date: 28/04/2019
    901 KB
    28/04/2019
  • [PDF]Wall-Mount Bracket(6.42 MB)Release Date: 11/04/2019
    6.42 MB
    11/04/2019

Questions & Answers

  • BRAVIA TV Troubleshooting Guide
  • What is Screen Mirroring and how do I use it with my Sony TV?
  • How to perform a Firmware / Software update on BRAVIA TV?
  • Setup and Troubleshoot Netflix
  • The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.
  • Netflix errors messages and error codes
  • How to determine which version of the Netflix app is on my Sony device?
  • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
  • What are the compatible HDR formats on my TV (other than Android TV™)?
  • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
  • The Netflix icon is missing.
  • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
  • When streaming Netflix Ultra HD, the image is not in 4K.
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