Warranty Information | Sony Asia Pacific

For local standard warranty within the Oceania, Asia Pacific or Middle East and Africa region, please select your country / area from the list of warranty information to find out more information. For other regions, please refer to the Sony website to be routed to the appropriate region / country support page for more information.

For overseas warranty scheme (e.g. product purchased in Country A and will be used in Country B), please refer to more information below:.

• What is the TLW (Tourist Limited Warranty)?

  The TLW is a warranty that is issued to customers at the point of purchase when they purchase selected products out of their country/area of residence.

• Who issues the TLW?

  The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Sony office in your local country/area for the most updated information.

• What are the terms of the TLW?

  The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
  For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
  To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.

• What products are applicable for TLW?

  Please contact the Sony office in your local country/area for the most updated information.

• Is the TLW valid in all countries/areas?

  No, the TLW is only valid in the Sony companies in selected countries/areas. The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case.

  • TLW issued for products sold in Malaysia
  • TLW issued for products sold in other countries/regions except Malaysia