I cannot update my gaming headphones via the INZONE Hub PC app

Follow these steps to troubleshoot this issue:

1. Confirm that the gaming headphones are fully charged.
   Hint: For details on checking the remaining battery charge, refer to the Help Guide for each model.
2. Confirm that your computer has a supported operating system.
   Hint: For details about supported operating systems, refer to the INZONE Hub software download page.
3. Close all other apps except for the INZONE Hub software, and try the update again.
4. Restart the computer.
5. Disconnect the USB transceiver, and reconnect it.
6. Reset the gaming headphones:
   • INZONE H9 II
     1. Connect the headphones to an AC outlet.
     2. Simultaneously press and hold the (Power) button and (Bluetooth) button for about 5 seconds or more.
   • INZONE H9 / H7
     1. Connect the headphones to an AC outlet.
     2. Simultaneously press and hold the (Power) button and (Bluetooth) button for about 8 seconds or more.
   • INZONE Buds
     1. Set the earbuds into the charging case.
        Note: Leave the charging case lid open.
     2. Press and hold the reset button on the back of the charging case for about 20 seconds or more. After about 15 seconds, the indicator on the charging case flashes in orange for about 5 seconds. Then, the indicator turns off and the headphones will be reset.
     3. Check that the indicator turns off and then release your finger. When the reset is complete, the indicator lights up in orange or green.
7. Initialize the gaming headphones:
   Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
   • INZONE H9 II / INZONE H9 / H7
     1. Disconnect the USB Type-C™ cable and turn off the headphones.
     2. Simultaneously press and hold the (Power) button and (Bluetooth) button for about 10 seconds or more.
   • INZONE Buds
     1. Set the earbuds into the charging case.
        Note: Leave the charging case lid open.
     2. Press and hold the initialize button on the back of the charging case for about 15 seconds or more. After about 15 seconds, the indicator on the charging case flashes in orange for about 5 seconds. Then, the indicator turns off and the headphones will be reset.
     3. Release your finger within 5 seconds after the indicator starts flashing in orange. When the initialization is complete, the indicator on the charging case flashes 4 times in green.
8. Uninstall and reinstall the INZONE Hub software from the INZONE Hub software download page.
   Note: Some settings may return to the default when reinstalling the app.
9. Create a new user account on your Windows computer, sign in using the account, and try the update again.
   Note: Use an administrator account when creating a new account and updating the INZONE Hub software.