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Sony SupportWalkman E Series

NW-E394

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    Sony Interactive Connectivity Guide
    Find what you are looking for...manuals, firmware, drivers, specifications and more
    How to transfer music to a Walkman using a computer.
    How to care for the Walkman

    Important Information

    • Important Notice to Personal Audio Product Owners with SonicStage 3.3 / 3.4, and CONNECT Player
    • Notice to Customers using SonicStage®, SonicStage™ Simple Burner, OpenMG™ Jukebox, Net MD™ Simple Burner or MD Simple Burner™ software applications
    • Windows Vista Compatibility Announcement For Personal Audio Devices
    • Windows 10 information - updated on 28th July 2015
    • Information about charging USB peripherals using Windows 8.1 PC - Updated on 13th February 2014
    • Notice of end of support for hardware and software products running on Windows XP

    Firmware / Software

    Release Date
    • Content Transfer for Mac version 1.8Release Date: 06/05/2021
      06/05/2021
    • NW-E390 Series Firmware Update For Mac OSRelease Date: 15/03/2018
      15/03/2018
    • Media GoRelease Date: 12/12/2016
      12/12/2016
    • NW-E390 Series Firmware Update For WindowsRelease Date: 21/10/2016
      21/10/2016
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