Article ID : SX653304 / Last Modified : 18/06/2018

I can't change audio tracks using head gestures (Xperia Ear Duo with an Android device)

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You may experience that skipping music tracks using head gestures doesn't work when the Xperia Ear Duo is paired with an Android device.

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

A. Start here

  • Launch the Xperia Ear Duo app, and complete setup guide if it appears.
  • If Connected appears in the Xperia Ear Duo app, follow the instructions under B.
  • If Some functions unavailable appears in the Xperia Ear Duo app, follow these steps.
    • Tap the text Some functions unavailable.
    • If the text doesn't change to Connected, follow the instructions under C.

B. If Connected appears in the Xperia Ear Duo app

  • Enable head gestures in the Xperia Ear Duo app. Find and tap Device Settings > Head gesture. Mark the Skip to the next/previous track checkbox.
  • Play a track using your phone or tablet.
  • Then try to skip tracks using head gestures:
  • First look straight ahead, and then turn your head left. Then look straight ahead again to skip to the previous music track.
  • First look straight ahead, and then turn your head right. Then look straight ahead again to skip to the next music track.

C. If Connected doesn't appear in the Xperia Ear Duo app

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

  • Turn off Bluetooth in your phone or tablet, and then turn it back on again.
  • Restart the right main unit and then pair and connect the Xperia Ear Duo to your device.
  • Force close the Xperia Ear Duo App using Settings > Apps & notifications > App info > Xperia Ear Duo > FORCE STOP.
  • Restart your phone or tablet.
  • Uninstall the Xperia Ear Duo app and then install it again from Google Play Store.
  • If these actions didn't solve the problem, contact us.

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