The INZONE headphones cannot connect to the computer or PlayStation®5 (INZONE H9 II)

Check the following:

If the headphones cannot connect to the device using a USB transceiver

• Make sure the headphones and device are turned on.
• Switch the slide switch of the USB transceiver to PC or OTHER according to the connected device.
• Make sure the transceiver is firmly inserted.
• If the headphones are connected to a computer, disconnect the transceiver from the USB port, and reconnect it to another port.
• Follow the steps below to perform pairing again with the transceiver:
  1. Press and hold the connect button on the USB transceiver and the (power) button on the headphones for about 5 seconds or more.
     After the headphones enter the pairing mode, a notification sound is heard from the headphones, and the connection indicator on the USB transceiver and the power indicator on the headphones flashes twice alternately. Then you will hear a voice guidance say Pairing.

  After the pairing is complete, a notification sound is heard from the headphones, and the connection indicator on the USB transceiver lights up in white.

• Restart your computer, PS5™, or USB Type-C compatible smartphone, and reconnect it to the USB transceiver.
• Depending on your USB Type-C compatible smartphone, you may need to complete some settings to connect with the USB transceiver.
  Hint: The name of the settings displayed on the connected smartphone may vary depending on the connected smartphone (e.g., Detect USB device or Enable USB On-The-Go connection). For details, refer to the operating instructions of the smartphone.

• If the issue is still not resolved, try the following:

  1. Turn off the connected device (computer, PS5, or USB Type-C compatible smartphone).
  2. Disconnect the USB transceiver, and reconnect it.
  3. Turn off the connected device.
• Reset the headphones.
  For details, refer to the Resetting the headset.
• Initialize the headphones.
  Notes:
  • Initialization returns the headphones to the factory settings, and all Bluetooth pairing information is deleted. Perform the Bluetooth pairing again.
  • For details, refer to the Initializing the headset to restore factory settings.

If the headphones cannot connect to the device via Bluetooth

• Make sure the headphones and Bluetooth device are turned on.
• When playing music, if the Bluetooth profile is set to HFP (Hands-free Profile) or HSP (Headset Profile), switch the Bluetooth connection to A2DP by operating the connected device.
• Adjust the volume on the connected device. If the volume is too low, turn it up.
• Make sure the connected device is playing music.
• Reconnect the device and the headphones again.
• Pair the device and headphones via Bluetooth again.
• Restart the Bluetooth device.
• Reset the headphones.
  For details, refer to the Resetting the headset.
• Initialize the headphones.
  Notes:
  • Initialization returns the headphones to the factory settings, and all Bluetooth pairing information is deleted. Perform the Bluetooth pairing again.
  • For details, refer to the Initializing the headset to restore factory settings.

Notes:

• Connecting the headphones to a television is not covered by the warranty.
• If the volume is set low on the connected device, the volume may not increase as expected. If this is the case, turn up the volume on the connected device.