Article ID : 00255006 / Last Modified : 11/12/2020

When the battery pack and / or AC adaptor are disconnected, the date and various menu item settings return to the factory settings.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The settings may return to the factory settings if the battery pack and / or AC adaptor are disconnected before the camcorder is turned off completely. Turn off the camcorder and wait for the power indicator to turn off completely before disconnecting the battery pack and/or AC adaptor.

    If the settings are not saved even when the camcorder is turned off properly as noted above, the built-in rechargeable battery for the internal memory may have become completely discharged. Try charging the built-in rechargeable battery. If the issue persists, contact the Sony Service Center.