After turning on the TV it freezes at the Android™ logo.
If the TV screen is loading or frozen at the Android logo for more than 5 minutes, unplug the AC power cord and then plug it back in.
Support Community
A place where you can find solutions and ask questions
Contact support
Contact our Support team
Warranty Information
Find information on Tourist Limited Warranty
Service Centres
List of Sony offices in Asia Pacific region that provide after-sales service activities
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
