Article ID : 00231440 / Last Modified : 05/06/2020

I cannot adjust the volume of the wireless headset.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Use one of the following methods to adjust the volume.

    Assign the playback volume adjustment function to the touch sensor of the headphones

    IMPORTANT: Sony | Headphones Connect app version 6.0.0 (or later) is needed. If your model is WF-1000XM3, update the software of the headphones version 2.0.2 or later.

    The procedure below shows how to change the assigning function for the left unit from Ambient Sound Control to Volume Control.
    NOTE: The example images below are of the Sony | Headphones Connect app for Android smartphones and the WF-1000XM3 headphones. If you use an iPhone, the screen layouts will differ slightly.

    1. Start the Sony | Headphones Connect app.
    2. Tap the  (settings) icon at the bottom of the Change the touch sensor function.

    3. On the Left unit settings, tap Ambient Sound Control, and set the Function to Volume Control.

    4. Check that the Function has changed to Volume Control, and tap Done.

    5. Check that the Left unit of the Change the touch sensor function is set to Volume Control. You can now use the left unit touch sensor to adjust the headphones volume.

    Adjust the volume on the playback device connected via Bluetooth

    When making a call, you can adjust the volume as necessary on the playback device connected via Bluetooth.

    Adjust the volume on the Sony | Headphones Connect app

    Install the Sony | Headphones Connect smartphone app, then change the volume using the app.

    Move the slide bar with the volume icon to change the volume level

    NOTE: On a device that can be linked with the headphones, you will have the ability to change volume level of the headphones using that device. You will not be able to change the headphones volume on a device that cannot be linked with the headphones.