Notice to Customers using SonicStage®, SonicStage™ Simple Burner, OpenMG™ Jukebox, Net MD™ Simple Burner or MD Simple Burner™ software applications
Problems occur with the software applications listed below after installing Microsoft® Windows® security update MS04-032 (KB840987). An "omjbox.exe error" may result while playing back a track, launching the software, recording a CD, managing tracks or transferring a track to a portable player.
Error Message Examples:
For computers with Microsoft® Windows® XP operating systems:
For computers with the Microsoft® Windows® 2000 operating system:
- SonicStage™ Simple Burner
- OpenMG™ Jukebox
- Net MD™ Simple Burner
- MD Simple Burner™
Applicable Computer Operating System Environments:
- Microsoft® Windows® 2000 Professional
- Microsoft® Windows® XP Professional**
- Microsoft® Windows® Home Edition**
- Microsoft® Windows® Media Center Edition 2004**
**The issue does not occur on computers that have Windows XP Service Pack 2 installed.
Sony has been investigating the cause of this problem as well as working on countermeasures in collaboration with Microsoft Corporation. A countermeasure program to remedy this situation is now available at Microsoft’s website. For more detailed information, please click here.
Sony apologizes for any inconvenience this has caused.