Article ID : 00134856 / Last Modified : 19/06/2018

The software keyboard does not appear onscreen, even when a text input box is selected.

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When some wireless mouse receivers (*) are connected to the TV, the TV may recognize those receivers as USB keyboards. In such cases, the software keyboard does not appear on the TV screen even when a text input box is selected.
Try to resolve the issue by removing the wireless mouse receiver.

(*) Example of a wireless mouse receiver