Article ID : 00106317 / Last Modified : 15/10/2019

What to do when there are lines in the screen, the screen is blurred, double images occur, the screen is grey, or odd colors occur.

    Try a solution based on the issue you are experiencing:

    NOTES:

    CONTENTS:


    Lines on the screen (vertical/horizontal lines, bands)

    Image diagram of symptom


    Press the HOME button on the remote to display the TV menu screen.

    When the same issue occurs in the menu screen

    There may be an issue with your TV. Follow these steps to troubleshoot:

    1. Restart the TV and check if the issue is resolved.
      1. Turn off the TV and unplug the AC power cord (main lead).
      2. Keep the TV unplugged for 2 minutes.
      3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
    2. If the above steps does not help to resolve the symptom, the product may require service.

    When there are no issues on the menu screen
    There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.
    Follow these steps to troubleshoot:

    NOTES:

    • If this issue only happen to one particular channel or broadcaster, this may be due to the broadcast signal source. Please contact your service provider for further information.
    • If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: Screen issues (Lines/Blurred/Odd colours) from the Audio/Video device
    1. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
    2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
      It is recommended to adjust the antenna direction and location.
    3. Try plugging the power cord into a different electrical outlet and/or surge protector.
      These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage.
      If using a surge protector or extension cord, it also could be faulty.

    (Back to top)
     


    Blurred screen (Blurry, Hazy, Dull)



    Press the HOME button on the remote to display the TV menu screen.

    When the same issue occurs in the menu screen
    There may be an issue with your TV.
    NOTE: Images may look like they are trailing or the screen may be dark during use in a cold place. This is not a malfunction and will recover when the temperature rises back to normal.

    1. Restart the TV and check if the issue is resolved.
      1. Turn off the TV and unplug the AC power cord (main lead).
      2. Keep the TV unplugged for 2 minutes.
      3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
    2. If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the following FAQ.
      How to perform a software update.
    3. Clean the TV screen. Refer to the following FAQ.
      How to care the LCD TV
    4. If the above steps do not help to resolve the symptom, the product may require service.


    When there are no issues on the menu screen
    There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

    NOTE: If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: Screen issues (Lines/Blurred/Odd colours) from the Audio/Video device

    1. For TVs with the Motionflow function, select Standard or Off.
    2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
      It is recommended to adjust the antenna direction and location.
    3. The quality obtained from DVD discs recorded on home DVD recorders often varies due to different quality settings being used on the recorders.
      Picture quality from VHS tapes often appears to be significantly worse than other sources, symptoms often include grainy and watery picture.
    4. Reset your TV to the factory defaults. Refer to the instruction manual supplied with the product. Manuals are posted on your model support page.

    (Back to top)
     


    Double images (Ghost image, Double image)



    Refer to the following FAQ.
    Picture and video on the TV is displayed doubly.

    (Back to top)
     


    Abnormal display

    Refer to the following FAQ.
    The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes.

    (Back to top)
     


    Grey screen

    If the display turns to grey when watching a TV program, try to perform the following.

    1. Reset the TV. For details on how to reset, see the FAQ below.
      How to reset an Android TV?
      How to perform a power reset on a Sony television.
    2. Update the software of your TV to the latest version.
      How to perform a software update.  

    (Back to top)
     


    Odd colours on the screen (Solarization, No color, faded, Intermixing/Spreading of color)



    Press the HOME button on the remote to display the TV menu screen.

    When the same issue occurs in the menu screen
    There may be an issue with your TV.

    • If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
      1. Press the HOME or MENU button on the remote control.
      2. The next steps will depend on your TV menu options:
        • Select  Settings - Display & Sound, Picture & Display or DisplayPicture or Picture adjustments - Advanced settings - Reset.
        • Select Settings DisplayPictureReset.
        • Select Settings — System Settings PictureReset.
          NOTE: If your remote control has the Option button, you can reset the settings by pressing the Option button on the remote control — Picture or Picture Mode — Reset.
    • Restart the TV and check if the issue is resolved.
      1. Turn off the TV and unplug the AC power cord (main lead).
      2. Keep the TV unplugged for 2 minutes.
      3. Plug in the AC power cord (main lead) and turn on the TV to check its status.
    • If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the following FAQ.
      How to perform a software update.
    • If the above steps do not help to resolve the symptom, the product may require service.


    When there are no issues on the menu screen
    There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

    NOTE: If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: Screen issues (Lines/Blurred/Odd colours) from the Audio/Video device

    • If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
      1. Press the HOME or MENU button on the remote control.
      2. The next steps will depend on your TV menu options:
        • Select  Settings - Display & Sound, Picture & Display or DisplayPicture or Picture adjustments - Advanced settings - Reset.
        • Select Settings — DisplayPictureReset.
        • Select SettingsSystem Settings — PictureReset.
          NOTE: If your remote control has the Option button, you can reset the settings by pressing the Option button on the remote control — Picture or Picture Mode — Reset.
    • Check if the cable is firmly connected to the TV and the connected device and make sure it is not loose.
    • Use a spare cable to replace the currently used one and see if the situation will improve.
    • Use another input terminal of the TV.
      1. Connect your device to other input terminals of your TV.
      2. On the TV's supplied remote control, press the input button to switch to the input method that corresponds to the connected device and check if the situation improves.
    • Connect another A/V device to your TV using the same input terminal to check whether the connected A/V device causes the issue.
    • If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
      It is recommended to adjust the antenna direction and location.
    • Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
    • Reset your TV to the factory defaults.
      For Android TVs: How to reset the Android TV to factory settings
      For other than Android TVs: How to reset the television to the original factory settings

    (Back to top)
     


    Basic checkpoints on screen issues (Lines/Blurred/Odd colours) from the Audio/Video device

    The following shows you solutions if you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable.

    1. Check if the input method of the TV corresponds with the connected device
      Check if the TV and the connected device (an Audio/Video device such as a Blu-ray player) are turned on. Press the Input button on the TV's remote control then switch the input method to the one that corresponds with the connected device, and check whether the picture appears on the TV screen.
    2. Check if the cable is firmly connected to the TV and the connected device
      There may be a case that audio/video does not output from the TV correctly if the cable connected to the TV and the A/V device gets loose from the terminals.
    3. When you have a spare cable, check whether the connecting cable causes this issue
      Replace the currently used cable then check if the situation will improve.
    4. Connect another input terminal of the TV and check whether the input terminal on the TV causes this issue
      Connect the cable to another input terminal of the TV. Example: The cable is currently connected to the component 1 input terminal. → Connect the cable to the component 2 input terminal instead. Press the Input button on the TV's remote control then switch the input method to the one that corresponds with the input terminal that you connected in step 1, and check whether the picture appears on the TV screen.
    5. Connect another A/V device to the TV and check whether the connected A/V device causes this issue
      If you have another A/V device, connect it to the same input terminal of the TV as the original A/V device then check whether the picture appears on the TV screen

    (Back to top)


    Other screen issues

    1. If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the following FAQ.
      How to perform a software update.
    2. Clean the TV screen. Refer to the following FAQ.
      How to care the LCD TV
    3. If the above steps do not help to resolve the symptom, the product may require service.

    (Back to top)