The computer does not recognize the USB connection from a Sony camcorder.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow the steps below to troubleshoot this issue:
Before you start
- There are restrictions on importing Digital8 or MiniDV camcorder movies via USB cable. For details, refer to the following:
Tape Camcorder importing guide - Some computer operating systems may require you to be logged on as an Administrator or with administrator rights.
- If the computer is connected to a network, it may be necessary to temporarily disable the network connection or connect the camcorder to a computer not on a network.
Check for Operating System Updates
The troubleshooting steps listed above should resolve your issue. If the issue does occur with another computer, the Sony camcorder may require service. Go to Product Repair.
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