Resolving Error Messages

 
1. Firmware upgrade is not supported for the connected USB device.
Cause: HDPS-M10 drive is switched off or not detected by the system.
Action: Switch on the drive and ensure that it is detected in Windows Explorer.
If necessary, uninstall the drive and reinstall it.
 
2. The application is already running.
Cause: Another instance of the utility is already running, or the previous instance has not been completely closed.
Action: Use the existing window of the upgrade tool. If there is no existing window, please wait for 20 seconds before restarting the utility.
 
3. Time-out error. Please exit this utility and run it again.
Cause: The firmware upgrade operation timed out because drive was not switched on within 25 seconds.
Action: Click Exit button and turn on the drive. Wait until the drive is detected by the system.
The drive LCD screen icons may be distorted.
Run the Firmware Upgrade Tool again and follow the Upgrade Procedures above.
LCD screen will be back to normal when firmware upgrade is successful.

Example of distorted LCD screen icons

 
4. The New Firmware Version is older than/same as the Original Firmware Version. If you still want to update the firmware, please press YES; otherwise press NO.
Cause: New firmware version is older than or same as current version.
Action: Click YES if your previous firmware upgrade failed. Otherwise, you do not need to proceed with this upgrade.
 
5. Stop to upgrade firmware!!
Cause: This message will be displayed if NO is pressed at (4).
Action: If you wish to continue with firmware upgrade, click Start Upgrade Firmware button. Click Exit to exit the utility.
 
6. Device can't be detected!! Please exit the utility and run the utility again.
Cause: The drive was switched off before upgrade was started.
Action: Click Exit and turn on the drive. Wait until the drive is detected by the system. Run the Firmware Upgrade Tool again.
 
7. To get firmware version fail!
Cause: There is a miscommunication between the drive and the upgrade tool.
Action: Exit the tool and follow the Upgrade Procedures.
 
8. The firmware code download fail!
Cause: There is a miscommunication between the drive and the upgrade tool.
Action: Exit the tool and follow the Upgrade Procedures.
 
9. The Firmware Binary file doesn't exist!
Cause: The upgrade tool could not access the firmware binary file.
Action: Exit the tool and follow the Upgrade Procedures. Uninstall and reinstall the drive if necessary.
 
10. Other error messages
Action: Exit the Firmware Upgrade tool and follow the Upgrade Procedures. Uninstall and reinstall the drive if necessary.