FAQs for My Sony Rewards

 

Changes to our Terms and Conditions

1.            Our Terms & Conditions have been updated in connection with our new My Sony Rewards Programme. The new Terms of use update introduces terms covering how members may accumulate points and how points may be used to redeem rewards.

 

2.           Your continued use of your My Sony Rewards account will be considered acceptance to the updated Terms & Conditions. If you object to the updated Terms and Conditions, please stop usage of your My Sony Rewards account and contact our customer service at this link if you wish to terminate your My Sony Rewards account.


About My Sony Rewards

3.           What is My Sony Rewards?
My Sony Rewards is a loyalty program that awards our members Sony points (“Points”) for purchases made at any of our Sony Stores (both outlet stores and online, excluding e-commerce marketplace) and by participating in other aspects of the program. You can redeem these Points to offset eligible Sony Store purchases or redeem e-vouchers for your favorite lifestyle brands. When you register your product through your My Sony Rewards account, you may also be eligible for an extended warranty*.

We will also send you Sony news and exclusive offers if you sign up for our emails.

*Extended warranty varies for each product.



4.          What are other benefits and privileges do I enjoy as a member?
In addition to earning Points that can be redeemed for Sony discounts and lifestyle rewards. My Sony Rewards Members who sign up for our marketing communications will receive first-hand information on pre-sale invitations, member-only events, and personalized promotions.

Learn more about your
benefits!


My Sony Rewards Member Account

5.           How do I apply to be a My Sony Rewards Member?
To join, just head on over to https://mysony.sony-asia.com/my/home/mysonyrewards and sign-up as a My Sony Rewards Member. As soon as you verify your email address, your My Sony Rewards account will be activated, and you can begin earning Points. The best part is that there is no cost to join!


Existing My Sony member accounts will be automatically upgraded into My Sony Rewards member accounts.

 

6.          Does My Sony Rewards membership have an expiration date?
Membership in My Sony Rewards has no expiration date.


7.           Can I transfer my membership and/or Points to someone else?
No. Your My Sony Rewards account and the Points in it are strictly non-transferable.


8.          How do I update any changes to my personal information and contact preferences?
To update your information, log in to your account using your email address and password at the member's portal webpage (accessible via
https://mysony.sony-asia.com/my/home/mysonyrewards). To edit your profile and preferences, navigate to "My Profile" and click the hyperlink for account settings.

Please note, however, that the email address used to create your My Sony Rewards account serves as your login ID and cannot be changed.

9.          How can I terminate My Sony Rewards account?
To terminate your My Sony Rewards account, go to account settings in your member portal and click the account termination link. Kindly note that terminating your My Sony Rewards account will also cancel your access to various Sony services. You will no longer be able to use your Points, recover any unused vouchers, or access to all the program's benefits.

You may also contact our customer service agents to assist you with terminating your account by clicking at this link.


10.        How do I unsubscribe from My Sony Rewards e-Newsletter?
You can enable or disable your e-Newsletter subscription through your account settings page. Untick the checkbox labelled " Yes, I would like to receive birthday specials, member exclusive offers, and the latest marketing and promotional offers from My Sony Rewards." By disabling your e-Newsletter subscription, you will no longer receive updated promotions, product news, and personalized rewards.

Alternatively, you can contact us using the contact form
here. 


11.         How do I check the balance and expiration date of my Points?
After logging in, your Points balance will appear on the first landing page. Click "Points earned" to see each point's expiration.

 

Points Earning

12.         How do I earn Points?
There are many ways you can earn Points. Points can be earned by making purchases at any of our eligible Sony Stores (both outlet stores and online, excluding e-commerce marketplace such as Lazada and Shopee), participating in surveys and attending Sony workshops. Members at different tiers earn Points at the rates set out in the table below:

Current Tier

Points Earned per RM1

Club

1

Elite

1.5

Platinum

2


You will also receive a one-time bonus point when you complete your profile and by subscribing to our e-Newsletter. See how you can earn Points
here.


13.        Which Sony products are eligible for earning Points?

All products purchased from Sony Stores (except PlayStation® products and non-Sony products) are eligible for point accumulation.

Purchases from e-commerce marketplace such as Lazada and Shopee are not eligible for point accumulation.


14.        Can I earn Points on promotional and sales items?
Yes, you can earn Points for purchases made during sales and/or promotions.


15.        When do I get Points after making a purchase?
Sony Store Online
You will be awarded Points the next day after your item has been delivered.

Sony Store outlets
Points will be awarded to you immediately after payment is made and products are collected.


16.        How are Points calculated?
Points are calculated by the net amount payable on each eligible product bought after discounts, rounded down to the nearest ringgit.


17.        I forgot to provide My Sony Rewards ID, can I still earn Points?
For offline purchases, Points can only be earned at the time of purchase by providing your My Sony Rewards ID (email address) to the cashier.


18.        Can I earn Points for purchases made outside of my home country?

No, you may only earn Points for purchases made from Sony Stores (both outlet stores and online, excluding e-commerce marketplace) made in the country you registered your My Sony Rewards account.


Sony Points Redemption

19.        How do I use Points?
You can use Points to offset Sony Store purchases (both outlet stores and online, excluding e-commerce marketplace), or redeem e-vouchers for your favorite lifestyle brands. Log in to My Sony Rewards member portal to view the list of rewards on offer.


20.       When will my Points expire?
All Points earned have a 24-month expiry period and cannot be extended. The expiry date is displayed on your Points earning history page. We encourage you to redeem your Points before they expire in order to maximize the program's value.



New Member Welcome Voucher

21.         How can I get my Welcome Voucher?
Welcome Voucher is offered during a promotion period from now till 31 March 2024. It is only valid for members who sign up for My Sony Rewards for the first time during this period. The Welcome Voucher will be credited immediately after you successfully login to the member portal.


22.        What are the terms & conditions for Welcome Voucher?
The Welcome Voucher is valid for one time use at any of our Sony Stores (both outlet stores and online, excluding e-commerce marketplace) and is to be used within one transaction. Validity of the voucher is three months from the date of issuance.

A minimum spends of RM300 is required, and our Welcome Voucher cannot be used together with other coupons (unless specified), or on PlayStation® products and non-Sony products.

Our Welcome Voucher is non-refundable and cannot be exchanged for cash in part or full.

 

Birthday Voucher

23.        How can I get my Birthday Voucher?
You are entitled to a one Birthday Voucher during your birthday month. The Birthday Voucher is limited to one redemption per profile per year during the month of your profile's birthday, as recorded during your membership registration.

You will need to register before your birthday month in order to receive your birthday voucher. The Birthday Voucher will be issued to your account at the start of your birthday month. If you have registered your membership after the start of your birthday month, you will only be eligible for a Birthday Voucher the following year.


24.        What are the terms & conditions for Birthday Voucher?
Birthday Voucher is valid for one time use at any of our Sony Stores (both outlet stores and online, excluding e-commerce marketplace) and is to be used within one transaction. Validity of the voucher is two months from the date of issuance.

 

A minimum spends of RM300 is required, and our Birthday Voucher cannot be used with other coupons (unless specified), or on PlayStation® products and non-Sony products.

 

The Birthday Voucher is non-refundable and cannot be exchanged for cash in part or full.



Membership Tier

25.       How many membership tiers are there?
My Sony Rewards has three membership tiers: Club, Elite, and Platinum. The rate at which you can earn Points is determined by your tier. For example, Elite members earn 1.5 Points for every RM1 spent at Sony Store on eligible products. This multiplier allows you to earn more Points as you progress to the highest tier. Click here for more information on how to qualify for each tier and its associated benefits.


26.       How do I progress to the next membership tier?
You can move up to the next tier by accumulating the minimum required number of Points required for the tier upgrade. To keep your current tier status, you must also meet the minimum Points earned for renew within 24 months from the start date of your existing tier. The qualifying and renewal Points earn requirements can be found here.


27.        What happens if I don't meet the minimum Points required to keep my tier?
If you do not meet the minimum Points requirements for renewal, you will be relegated to the tier corresponding to the Points earned over a 24-month period.


28.       When will my new membership tier become effective?
If the transaction earns enough Points to upgrade tiers, it will happen immediately after the points crediting transaction is completed. After the new tier status is reflected, you can earn Points based on the new multiplier.

For example, as an Elite member you need 150 Points (equivalent to RM100 spending multiplied by 1.5 times earn rate) to move from Elite to Platinum. After 150 Points, you will be promoted to the Platinum Tier. For your next purchase, you will earn Points at the Platinum rate of 2 Points per RM1.

 

Product Warranty

29.       Purchasing an Extended Warranty

Members who wish to purchase Sony Extended Warranty should ensure that their product has been registered with My Sony Rewards prior to purchasing the extended product warranty.

 

 

30.       Can I register for Warranty without signing up for My Sony Rewards?
No. To register your product for a warranty, you will need to become a My Sony Rewards member.


31.        Can I register more than one product?

Yes. We allow the registration of all Sony products*. This is also recommended for insurance purposes. Existing My Sony Rewards Members can login here and click My Products > Register Product.

 

*Only for Sony products purchased in Malaysia.


32.       When must my product be registered in order to receive an extended warranty?
To receive extended warranty, register your product with My Sony Rewards within 14 days of the purchase date. Please take note that not all products are eligible for extended warranty. To view a list of all products with extended warranties, click here.


Cancellations, Refunds & Returns and Exchanges

33.       Can I cancel/return my order and get my redeemed Points back?
Any cancellations/returns will depend on the requirement stated on Sony Store Online. If your request is approved, your Points will be credited back to you with a new three-month validity period.


34.       What happens to the discount voucher (e.g., Welcome and/or Birthday voucher) I used if I cancel/return my order?

Sony will not refund any discount vouchers that were used for transactions that are cancelled and returned.


35.       What happens if my Points balance (e.g., 238 points) is insufficient to reduce Points earned from returned products (e.g., 1,488 points earned from a payment of RM1,488)?
Your available Points will be deducted, and any Point shortages will be converted to the ringgit value and deducted from the refund amount.



36.       Can I do a partial refund (for example, returning one of two items purchased)?

Sony Store Online:

Unfortunately, partial refunds will not be allowed for Sony Store Online purchases.

Sony Store offline:
Members who made in-store purchases from our Sony Store offline may approach our staff for assistance within 7 days from purchase. We will assist you in having the initial invoice cancelled and issue a new invoice for the remaining item(s), if any.

 

37.        How many Points would I get back if I had to do a partial refund?

·              All Sony Points earned from the returned item will be deducted from your account.

·              Any Points used to offset the purchase will be credited back to your account.

·              Any vouchers used will not be refunded to you.

For any questions regarding the final refund amount, please contact us using the contact form.