Changes to our Terms and Conditions
2. Your continued use of your My Sony Rewards account will be considered acceptance to the updated Terms & Conditions. If you object to the updated Terms and Conditions, please stop usage of your My Sony Rewards account and contact our customer service at this link if you wish to terminate your My Sony Rewards account.
About My Sony Rewards
What is My Sony Rewards?
My Sony Rewards is a loyalty program that awards our members Sony points (“Points”) for purchases made at any of our Sony Stores (both offline and online, excluding e-commerce marketplace) and by participating in other aspects of the program. You can use these Points to offset eligible Sony Store purchases or redeem e-vouchers for your favorite lifestyle brands. When you register your product through your My Sony Rewards account, you may also be eligible for an extended warranty*.
We will also send you Sony news and exclusive offers if you sign up for our emails.
*Extended warranty varies for each product.
What are other benefits and privileges do I enjoy as a
In addition to earning Points that can be redeemed for Sony discounts and lifestyle rewards. My Sony Rewards Members who sign up for our marketing communications will receive first-hand information on pre-sale invitations, member-only events, and personalized promotions .
Learn more about your benefits!
My Sony Rewards Member Account
How do I apply to be a My Sony Rewards Member?
To join, just head on over to https://mysony.sony-asia.com/sg and sign-up as a My Sony Rewards Member. As soon as you verify your email address, your My Sony Rewards account will be activated, and you can begin earning Points. The best part is that there is no cost to join!
Existing My Sony member accounts will be automatically upgraded into My Sony Rewards member accounts.
Does My Sony Rewards membership have an expiration
Membership in My Sony Rewards has no expiration date.
Can I transfer my membership and/or Points to someone
No. Your My Sony Rewards account and the Points in it are strictly non-transferable.
How do I update any changes to my personal information
and contact preferences?
To update your information, log in to your account using your email address and password at the member's portal webpage (accessible via https://mysony.sony-asia.com/sg/home/mysonyrewards). To edit your profile and preferences, navigate to "My Profile" and click the hyperlink for account settings.
How can I terminate My Sony Rewards account?
To terminate your My Sony Rewards account, go to account settings in your member portal and click the account termination link. Kindly note that terminating your My Sony Rewards account will also cancel your access to various Sony services. You will no longer be able to use your Points, recover any unused e-vouchers, or access the program's benefits.
also contact our customer service agents to assist you with terminating your
account by clicking at this link.
How do I unsubscribe from the My Sony Rewards e-Newsletter?
You can enable or disable your e-Newsletter subscription through your account settings page. Untick the checkbox labelled "Yes, I would like to receive birthday specials, member exclusive offers, and the latest marketing and promotional offers from My Sony Rewards." By disabling your e-Newsletter subscription, you will no longer receive updated promotions, product news, and personalized rewards.
Alternatively, you can contact us using the contact form here.
How do I check the balance and expiration date of my Points?
After logging in, your Points balance will appear on the first landing page. Click “Points earned” to see each point’s expiration.
How do I earn Points?
There are many ways you can earn Points. Points can be earned by making purchases at any of our eligible Sony Stores (both offline and online, excluding e-commerce marketplace such as Lazada and Shopee) and participating in surveys. Members at different tiers earn Points at the rates set out in the table below:
Points Earned per S$1
13. Which Sony products are eligible for earning Points?
All products purchased from Sony Stores (except PlayStation® products and non-Sony products) are eligible for point accumulation.
from e-commerce marketplace such as Lazada and Shopee are not eligible for
Can I earn Points on promotional and sales items?
Discounts and/or Sony e-vouchers are not eligible for Point earning when used in transactions.
When do I get Points after making a purchase?
Sony Stores Online
You will be awarded Points the next day after your item has been delivered.
Sony Stores offline
Points will be awarded to you immediately after payment is made and products are collected.
How are Points calculated?
Since PlayStation® products and non-Sony products are not eligible for Points, Points are calculated by the net amount payable on each eligible product bought after discounts, rounded down to the nearest dollar.
17. I forgot to provide My Sony Rewards ID, can I still earn Points?
No, you may only earn Points for purchases from Sony Stores (both offline and online, excluding e-commerce marketplaces) made in the country you registered your My Sony Rewards account.
Purchases made from Sony
Stores from other countries are not eligible for earning Points.
Sony Points Redemption
How do I use Points?
You can use Points to offset Sony Store purchases (both offline and online, excluding e-commerce marketplace and Sony Store Changi Airport Terminal 3 outlet), or redeem e-vouchers for your favorite lifestyle brands. Log in to My Sony Rewards member portal to view the list of rewards on offer.
When will my Points expire?
All Points earned have a 24-month expiry period and cannot be extended. The expiry date is displayed on your Points earning history page. We encourage you to redeem your Points before they expire to maximize the program's value.
New Member Welcome Voucher
How can I get my Welcome Voucher?
Welcome Voucher is offered during a promotion period from now till 31st December 2023. It is only valid for members who sign up for My Sony Rewards for the first time during this period. The Welcome Voucher will be credited immediately after you successfully login to the member portal.
are the terms & conditions for Welcome Voucher?
The Welcome Voucher is valid for one time use at any of our Sony Stores (both offline and online, excluding e-commerce marketplace and Sony Store Changi Airport T3 outlet) and is to be used within one transaction. Validity of the voucher is three months from the date of issuance.
A minimum spends of S$100 is required, and our Welcome Voucher cannot be used together with other coupons (unless specified), or on PlayStation® products and non-Sony products.
Our Welcome Voucher is non-refundable and cannot be exchanged for cash in part or full.
How can I get my Birthday Voucher?
You are entitled to a one Birthday Voucher during your birthday month. The Birthday Voucher is limited to one redemption per profile per year during the month of your profile's birthday, as recorded during your membership registration.
You will need to register before your birthday month in order to receive
your birthday voucher. The Birthday Voucher will be issued to your account at
the start of your birthday month. If you have registered your membership after
the start of your birthday month, you will only be eligible for a Birthday Voucher
the following year.
What are the terms & conditions for Birthday Voucher?
Birthday Voucher is valid for one time use at any of our Sony Stores (both offline and online, excluding e-commerce marketplace and Sony Store Changi Airport T3 outlet) and is to be used within one transaction. Validity of the voucher is two months from the date of issuance.
A minimum spends of S$100 is required, and our Birthday Voucher cannot be used with other coupons (unless specified), or on PlayStation® products and non-Sony products.
The Birthday Voucher is non-refundable and cannot be exchanged for cash in part or full.
How many membership tiers are there?
My Sony Rewards has three membership tiers: Club, Elite, and Platinum. The rate at which you can earn Points is determined by your tier. For example, Elite members earn 1.5 Points for every $1 spent at Sony Store on eligible products. This multiplier allows you to earn more Points as you progress to the highest tier. Click here for more information on how to qualify for each tier and its associated benefits.
How do I progress to the next membership tier?
You can move up to the next tier by accumulating the minimum required number of Points required for the tier upgrade. To keep your current tier status, you must also meet the minimum Points earned for renewal within 24 months from the start date of your existing tier. The qualifying and renewal Points earn requirements can be found here.
What happens if I don't meet the minimum Points required
to keep my tier?
If you do not meet the minimum Points requirements for renewal, you will be relegated to the tier corresponding to the Points earned over the prior 24-month period.
When will my new membership tier become effective?
If the transaction earns enough Points to upgrade tiers, it will happen immediately after the transaction is completed. After the new tier status is reflected, you will earn Points based on the new multiplier.
For example, as an Elite member you need 150 Points (equivalent to $100 spending multiplied by 1.5 times earn rate) to move from Elite to Platinum. After 150 Points, you will be promoted to the Platinum Tier. For your next purchase, you will earn Points at the Platinum rate of 2 Points per $1.
Can I register for Warranty without signing up with My
No. To register your product for an extended warranty, you will need to become a My Sony Rewards Member.
30. Can I register more than one product?
Yes. We allow the registration of all Sony products*. This is also recommended for insurance purposes. Existing My Sony Rewards Members can login here and click My Products > Register Product.
*Only for Sony products purchased in Singapore.
When must my product be registered in order to receive
an extended warranty?
To receive extended warranty, register your product with My Sony Rewards within 14 days of the purchase date. Please take note that not all products are eligible for extended warranty. To view a list of all products with extended warranties, click here.
Cancellations, Refunds & Returns and Exchanges
Can I cancel/return my order and get my redeemed Points
Any cancellations/returns will depend on the requirement stated on Sony Store Online. If your request is approved, your Points will be credited back to you with a new three-month validity period.
What happens to the discount voucher (e.g., Welcome
and/or Birthday voucher) I used if I cancel/return my order?
Sony will not refund any discount vouchers that were used for transactions that are cancelled and returned.
34. What happens if my Points balance (e.g., 238 Points) is insufficient to reduce Points earned from returned products (e.g., 1,488 Points earned from a payment of $1,488)?
Sony Store Online:
refunds will not be allowed for Sony Store Online purchases.
Sony Store offline:
Members who made in-store purchases from our Sony Store offline may approach our staff for assistance within 7 days from purchase. We will assist you in having the initial invoice cancelled and issue a new invoice for the remaining item(s), if any.
36. How many Points would I get back if I had to do a partial refund?
Applicable only for Sony Store offline:
· All Sony Points earned from the returned item will be deducted from your account.
· Any Points used to offset the purchase will be credited back to your account.
· Any vouchers used will not be refunded to you.