FAQs for My Sony Rewards


Changes to our Terms and Conditions

  1. Our Terms of Use have been updated in connection with the removal of the award of points and changes to the Benefits available to My Sony Rewards members.

  2. Your continued use of your My Sony Rewards account will be considered acceptance to the updated Terms & Conditions. If you object to the updated Terms and Conditions, please stop usage of your My Sony Rewards account and contact our customer service at this link if you wish to terminate your My Sony Rewards account.


About My Sony Rewards

  1. What is My Sony Rewards?
    My Sony Rewards is a loyalty program that gives members access to certain rewards and benefits, such as e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by Sony INDONESIA.

    When you register your product through My Sony Rewards account, you may also be eligible for an extended warranty*.

    We will also send you Sony news and exclusive offers if you sign up for our emails.

    *Extended warranty varies for each product.

  2. What are other benefits and privileges do I enjoy as a member?
    My Sony Rewards Members who sign up for our marketing communications will receive first-hand information on pre-sale invitations, member-only events, and personalized promotions. Learn more about your benefits!


My Sony Rewards Member Account

  1. How do I apply to be a My Sony Rewards Member?
    To join, just head on over to https://mysony.sony-asia.com/en-id/home/mysonyrewards and sign-up as a My Sony Rewards Member. As soon as you verify your email address, your My Sony Rewards account will be activated. The best part is that there is no cost to join!

    Existing My Sony member accounts will be automatically upgraded into My Sony Rewards member accounts.

  2. Does My Sony Rewards membership have an expiration date?
    Membership in My Sony Rewards has no expiration date.

  3. Can I transfer my membership and/or Points to someone else?
    No. Your My Sony Rewards account is strictly non-transferable.

  4. How do I update any changes to my personal information and contact preferences?
    To update your information, log in to your account using your email address and password at the member's portal webpage (accessible via https://mysony.sony-asia.com/en-id/home/mysonyrewards).
    To edit your profile and preferences, navigate to "My Profile" and click the hyperlink for account settings.

    Please note, however, that the email address used to create your My Sony Rewards account serves as your login ID and cannot be changed.

  5. How can I terminate My Sony Rewards account?
    To terminate your My Sony Rewards account, go to account settings in your member portal and click the account termination link. Kindly note that terminating your My Sony Rewards account will also cancel your access to various Sony services. You will no longer be able to access the program's benefits.

    You may also contact our customer service agents to assist you with terminating your account by clicking at this link.

  6. How do I unsubscribe from My Sony Rewards e-Newsletter?
    You can enable or disable your e-Newsletter subscription through your account settings page. Untick the checkbox labelled Yes, I would like to receive birthday specials, member exclusive offers, and the latest marketing and promotional offers from My Sony Rewards.. By disabling your e-Newsletter subscription, you will no longer receive updated promotions, product news, and personalized rewards.

    Alternatively, you can contact us using the contact form here.

Product Warranty

  1. Can I register for Extended Warranty without signing up with My Sony Rewards?
    No. To register your product for an extended warranty, you will need to become a My Sony Rewards Member.

  2. Can I register more than one product?
    Yes. We allow the registration of all Sony products*. This is also recommended for warranty coverage purposes. Existing My Sony Rewards Members can login here and click My Products > Register Product.

    *Only for Sony products purchased from Sony Authorized stores & dealers in Indonesia.

  3. When must my product be registered in order to receive an extended warranty?
    To receive extended warranty, register your product with My Sony Rewards within 14 days from the purchase date. Please take note that not all products are eligible for extended warranty. To view a list of all products with extended warranties, click here.