Warranty Information

For information on local warranties, please refer to the Sony website in your country/area for more information.

  • What is the TLW (Tourist Limited Warranty)?

    The TLW is a warranty that is issued*2 to customers at the point of purchase when they purchase selected products out of their country/area of residence.

  • Who issues the TLW?

    The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Sony office in your local country/area for the most updated information.

  • What are the terms of the TLW?

    The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
    For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
    To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.

  • What products are applicable for TLW?

    Please contact the Sony office in your local country/area for the most updated information.

  • Is the TLW valid in all countries/areas?

    No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in the following countries:

    Region Country/Area Sony / Authorised Service Centers
    Asia Pacific Australia SONY AUSTRALIA PTY. LTD.
    New Zealand SONY NEW ZEALAND LTD.
    Fiji MOTIBHAI GROUP OF COMPANIES
    Tahiti TOTAL VIDEO SERVICE CENTER
    New Caledonia MENARD PACIFIQUE
    South Africa Phone : 0861-113110
    Singapore SONY ELECTRONICS (S) PTE. LTD.
    Malaysia SONY (MALAYSIA) SDN. BHD.
    Hong Kong SONY CORPORATION OF HONG KONG LTD.
    Korea SONY KOREA CORPORATION
    Philippines SONY PHILIPPINES, INC
    Maldives REEFSIDE ELECTRONIC SERVICE CENTER
    Thailand SONY THAI CO. LTD.
    Taiwan SYNVISION TECHNOLOGY SERVICE CORP.
    India SONY INDIA PVT. LTD.
    Indonesia P.T. SONY INDONESIA
    UAE JUMBO ELECTRONICS PVT. LTD
    Qatar MODERN HOME
    Bahrain ASHRAF'S
    Lebanon ALLIANCE ELECTRONICS SAL
    Tunisia AFRIVISION
    Japan Tokyo SONY SERVICE STATION AKIHABARA
    Osaka 1F NAMBA TSUJIMOTO NISSEI BUILDING
    Okinawa SONY SERVICE STATION NAHA
    Europe Belgium SONY BELGIUM
    Switzerland SONY EUROPE LIMITED, WEYBRIDGE
    Germany SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG DEUTSCHLAND
    Denmark SONY NORDIC (DENMARK), FILIAL AF SONY EUROPE LIMITED
    Spain SONY EUROPE LIMITED, SUCURSAL EN ESPAÑA
    Portugal SONY EUROPE LIMITED, SUCURSAL EM PORTUGAL
    Austria SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG AUSTRIA
    Greece SONY EUROPE LIMITED, Δ.Τ. "SONY HELLAS"
    France SONY FRANCE, SUCCURSALE DE SONY EUROPE LIMITED
    Finland SONY EUROPE LIMITED, SUOMEN SIVULIIKE
    Italy SONY EUROPE LIMITED, SEDE SECONDARIA ITALIANA
    Norway SONY NORDIC (NORWAY), A BRANCH OF SONY EUROPE LIMITED
    The Netherlands SONY BENELUX, A BRANCH OF SONY EUROPE LIMITED
    Sweden SONY NORDIC (SWEDEN), FILIAL TILL SONY EUROPE LIMITED
    United Kingdom SONY UNITED KINGDOM AND IRELAND, A DIVISION OF SONY EUROPE LIMITED
    Russia CJSC “SONY ELECTRONICS” REPRESENTATIVE OFFICE
    Ukraine SONY OVERSEAS S.A. REPRESENTATIVE OFFICE
    Latin America Puerto Rico SONY ELECTRONICS INC.
    Panama SONY INTER-AMERICAN, S.A.
    Chile SONY CHILE LTDA.
    Costa Rica Phone: 0-800-507-1007
    Ecuador Phone: 1-800-007669
    El Salvador Phone: 800-6148
    Guatemala Phone: 01-800-2990001
    Honduras Phone: 800-2791-9266
    Nicaragua Phone: +505-2268-0518 / 1-800-507-0011
    Mexico SONY ELECTRONICS DE MEXICO S.A. DE C.V.
    North America U.S.A. SONY ELECTRONICS INC.
    Canada SONY OF CANADA LTD