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Sony SupportLCD TVs (BRAVIA)

KD-55X7002E

Included components may vary by country or region of purchase: RMT-TX301P

    All

    DownloadsManualsQuestions & Answers

    TV Troubleshooting Guide

    Save time, fix your TV online with this easy guide
    Important Information

    Popular Topics

    Get Help With Video Streaming Services

    Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.
    • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2022 models)
    • Having trouble with your remote? Here are the five most common causes and how to solve them
    • 2018 Sony Smart TV Interactive Guide

    TV Connectivity Guide

    Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

    Sound & Audio

    Get help with audio settings and troubleshooting.

    Picture, Screen & Flashing Lights

    Get answers to common questions like lines on the screen, no picture and image quality.

    Important Information

    • Termination of Photo Sharing Plus on Sony 2017 through 2020 BRAVIA Non-Android TVs
    • Software Update for Enhanced Security

    Downloads

    Looking for Firmware / Software Update of your TV?

    Find out where to find and how to update here.

    Support by Sony mobile app

    Stay informed about news, software/firmware updates and more!

    Release Date
    • Firmware update to v1.921 for Asia PacificRelease Date: 21/06/2022
      21/06/2022
    • Firmware update to v1.535 for Asia PacificRelease Date: 28/03/2018
      28/03/2018

    Manuals

    • English
    • French
    • Indonesian
    • Persian
    • Russia
    • Simplified Chinese
    File Size
    Release Date
    • Help Guide (Web manual)File size is not provided.Release Date: 30/09/2020
      30/09/2020
    • Help Guide (Web manual)File size is not provided.Release Date: 29/09/2020
      29/09/2020
    • Help Guide (Web manual) - IndiaFile size is not provided.Release Date: 25/11/2019
      25/11/2019
    • [PDF]Operating Instructions(899 KB)Release Date: 23/03/2017
      899 KB
      23/03/2017
    • [PDF]Startup Guide(594 KB)Release Date: 13/03/2017
      594 KB
      13/03/2017

    Questions & Answers

    • What is Screen Mirroring and how do I use it with my Sony TV?
    • BRAVIA TV Troubleshooting Guide
    • Setup and Troubleshoot Netflix
    • How to connect the BRAVIA TV to a network using a wireless connection (Wi-Fi network)
    • What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or other Internet capable device to a Network wirelessly (Wi-Fi)
    • Netflix errors messages and error codes
    • How to determine which version of the Netflix app is on my Sony device?
    • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
    • What are the compatible HDR formats on my TV (other than Android TV™)?
    • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
    • The Netflix icon is missing.
    • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
    • When streaming Netflix Ultra HD, the image is not in 4K.
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    • Warranty Information

      Find information on Tourist Limited Warranty

    • Service Centres

      List of Sony offices in Asia Pacific region that provide after-sales service activities

    • Support by Sony (Mobile App)

      Never miss an update again! Find information and receive instant notifications about your product

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