Article ID : 00135039 / Last Modified : 11/04/2018

The Crackle application starts unexpectedly during video playback on YouTube.

    It has come to our attention that in some cases the Crackle app may pop-up or start automatically.

    To resolve the issue, do the following:

    NOTE: If you cannot update the Crackle app, refer to: I cannot install or update any applications from the Google Play Store.

    IMPORTANT: You must be signed-in on the Android TV with a Google account in order to update any apps from the Google Play store.

    Follow these steps to attain the latest version of the Crackle app.

    1. Press the HOME button on the remote control.
    2. Select the Google Play store in the Apps category.
    3. Select Update.
    4. Select Crackle and install the latest version.

    If you would prefer that apps update automatically when a new version is available, follow these steps in the Google Play store app:

    1. Select Settings.
    2. Select My apps.
    3. Select Auto-update apps.
    4. Select Auto-update apps at any time.

    NOTE: The auto-update feature may not work for all app. It is up-to the creator of the app to decide if they want to use this Google feature.