Article ID : 00288764 / Last Modified : 28/02/2023Print

No sound from my phone.


    If you experience no sound from your phone, try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.


    The following steps may differ between Android versions. To learn which Android version your device has, find and tap [Settings] → [About phone] → [Android version]. If you do not see [About phone] under [Settings], tap [System].

    • If your device uses a cover or a case, remove it to see if the sound quality improves.
    • Make sure that your hand isn’t covering the phone microphone, and check that there is no water or dust blocking the microphone or the area around the microphone.
    • Reboot your device. By doing this you turn off all running applications and free up memory, which sometimes automatically solves the issue.

    If the suggested solutions do not work, try the following actions:

    • Carry out a quick test to verify that the microphone and ear speaker are working properly.

    To carry out a test using the Support

    • Use Safe mode to check if any downloaded applications are causing the problem. In Safe mode, your device only starts with software and applications that were already installed when you purchased your device. If the device’s performance improves in Safe mode, it’s likely that one or more of your post-purchases downloaded applications are affecting the device negatively. You can exit Safe mode and restart the device to uninstall the application or applications that you suspect are causing the problem. If the problem is recent and you're not sure which application is causing the problem, you can start by uninstalling the most recently downloaded application.

    To enable Safe mode

    To uninstall an application from the Application screen (Android 13/Android 12/Android 11/Android 10)

    To uninstall an application from the Application screen (Android 9/Android 8)

    • Update your device to ensure that you have optimal performance and the latest enhancements.
    • Perform a factory data reset. This is sometimes the best solution if your device stops functioning properly but note that it will delete all personal content saved on the internal memory of your device. Make sure to back up the data that you want to keep.

    To back up your data using a computer

    To back up and synchronize apps, phone settings, and call history

    To perform a factory data reset (Android 13/Android 12/Android 11/Android 10)

    To perform a factory data reset (Android 9)

    To perform a factory data reset (Android 8)

    Contact your retailer or a Sony Mobile repair partner. Note! Before handing the phone over for service, if possible, back up all your data to avoid possible data loss. Data on the device gets deleted when examined. Don't forget to bring proper documentation, for example, proof of purchase and warranty card. The documentation required may vary depending on the market, country or region. If possible, deactivate Protection by my Xperia and remove the Google™ accounts on your device before sending it in for service or repair to prevent Protection by my Xperia or Google™ Device Protection from locking your device.