Warranty Information | Sony Asia Pacific
For local standard warranty within the Oceania, Asia Pacific or Middle East and Africa region, please select your country / area from the list of warranty information to find out more information. For other regions, please refer to the Sony website to be routed to the appropriate region / country support page for more information.
For overseas warranty scheme (e.g. product purchased in Country A and will be used in Country B), please refer to more information below:.
- What is the TLW (Tourist Limited Warranty)?
The TLW is a warranty that is issued*2 to customers at the point of purchase when they purchase selected products out of their country/area of residence.
- Who issues the TLW?
The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Sony office in your local country/area for the most updated information.
- What are the terms of the TLW?
The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.
- What products are applicable for TLW?
Please contact the Sony office in your local country/area for the most updated information.
- Is the TLW valid in all countries/areas?
No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in the following countries:
Region Country/Area Sony / Authorised Service Centers Asia Pacific Australia SONY AUSTRALIA PTY. LTD. New Zealand SONY NEW ZEALAND LTD. South Africa SONY MIDDLE EAST AND AFRICA FZE Singapore SONY ELECTRONICS (S) PTE. LTD. Malaysia SONY (MALAYSIA) SDN. BHD. Hong Kong SONY CORPORATION OF HONG KONG LTD. Korea SONY KOREA CORPORATION Philippines SONY PHILIPPINES, INC Thailand SONY THAI CO. LTD. Taiwan SYNVISION TECHNOLOGY SERVICE CORP. India SONY INDIA PVT. LTD. Indonesia P.T. SONY INDONESIA UAE JUMBO ELECTRONICS PVT. LTD Qatar MODERN HOME Bahrain ASHRAF'S Lebanon SONY MIDDLE EAST AND AFRICA FZE Japan Tokyo SONY SERVICE STATION AKIHABARA Osaka 1F NAMBA TSUJIMOTO NISSEI BUILDING Okinawa SONY SERVICE STATION NAHA Europe Belgium SONY BELGIUM Switzerland SONY EUROPE LIMITED, WEYBRIDGE Germany SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG DEUTSCHLAND Denmark SONY NORDIC (DENMARK), FILIAL AF SONY EUROPE LIMITED Spain SONY EUROPE LIMITED, SUCURSAL EN ESPAÑA Portugal SONY EUROPE LIMITED, SUCURSAL EM PORTUGAL Austria SONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG AUSTRIA Greece SONY EUROPE LIMITED, Δ.Τ. "SONY HELLAS" France SONY FRANCE, SUCCURSALE DE SONY EUROPE LIMITED Finland SONY EUROPE LIMITED, SUOMEN SIVULIIKE Italy SONY EUROPE LIMITED, SEDE SECONDARIA ITALIANA Norway SONY NORDIC (NORWAY), A BRANCH OF SONY EUROPE LIMITED The Netherlands SONY BENELUX, A BRANCH OF SONY EUROPE LIMITED Sweden SONY NORDIC (SWEDEN), FILIAL TILL SONY EUROPE LIMITED United Kingdom SONY UNITED KINGDOM AND IRELAND, A DIVISION OF SONY EUROPE LIMITED Russia CJSC “SONY ELECTRONICS” REPRESENTATIVE OFFICE Ukraine SONY OVERSEAS S.A. REPRESENTATIVE OFFICE Latin America Puerto Rico SONY ELECTRONICS INC. Panama SONY INTER-AMERICAN, S.A. Chile SONY CHILE LTDA. Costa Rica Phone: 0-800-507-1007 Ecuador Phone: 1-800-007669 El Salvador Phone: 800-6148 Guatemala Phone: 01-800-2990001 Honduras Phone: 800-2791-9266 Nicaragua Phone: +505-2268-0518 / 1-800-507-0011 Mexico SONY ELECTRONICS DE MEXICO S.A. DE C.V. North America U.S.A. SONY ELECTRONICS INC. Canada SONY OF CANADA LTD