Article ID : S500012809 / Last Modified : 11/04/2018

What to do if Click To DVD stops operating at a black screen but the mouse pointer is still working?

    Click To DVD stops operating at a black screen but the mouse pointer is still working in the following scenarios:

    1. Log on to system as multiple users
    2. Shut down or log off system while operating Fast User Switching
    3. Perform Fast User Switching

    * Software versions:
    Click to DVD Ver.1.0

    To resolve the symptom, please click here to download and install the update program.