Article ID : 00262988 / Last Modified : 15/06/2021

No sound from the right unit

    Try the following:

    • Bring the headset's left (L) and right (R) units within about 25 cm of each other.
    • Set the headset's left (L) and right (R) units in the charging case, and then take them out again.
    • Charge the headset's left (L) and right (R) units.
    • Turn up the volume on the headset.

      If you are using the headset via a Bluetooth connection, turn up the volume on your smartphone.

    • Check whether the sound is playing back correctly on your smartphone.
    • Bring the headset's left and right units closer together.

      If the headset's left and right units are separated, sound may only come from the left (L) unit.

    • Use a pen, paperclip, or similar object to press the RESTART button on the charging case.
    • Hold down buttons (1) and (2) for about 30 seconds until the green indicators flash 2 times (Restarting).
    • After deleting the device information for the headset from your smartphone, pair them once again.