Article ID : 00261603 / Last Modified : 30/04/2021

Brightness and color tone are not captured correctly in the image.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Make sure the following settings are correct.

    • Exposure compensation
    • White Balance
    • Picture Profile
    • Creative Look

    If the symptom does not improve even when Picture Profile is set to Off, follow Steps 1 to 3 below in order.


    Update the system software (firmware) of the camera to the latest version.


    1. Select (Setup) → Operation CustomizeDifferent Set for Still/Mv. Add a check mark to Picture Profile for independent settings and select OK.
    2. Select (Setup) → Operation CustomizeDifferent Set for Still/Mv again. Remove the check mark from Picture Profile for shared settings and select OK.
    3. Finally, change Different Set for Still/Mv to your desired setting.