IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The proper driver (Sony Amplifier Driver) may not be installed on the computer, and USB Audio 2.0 Drivers for Microsoft Office may have been used instead.
For proper operation, be sure to install the driver for the USB port (Sony Amplifier Driver).
You can download and install the latest version of the Sony Amplifier Driver by installing our Hi-Res Audio Player.