There is no sound from both the TV speakers and the Bluetooth headphones or audio device connected to the TV headphone jack. (A9F, Z9F series)
- If the audio device is connected to the TV headphone jack
The TV cannot output sound from both the TV speakers and the audio device connected to the TV headphone jack at the same time.
To hear sound from the TV speakers and the audio device at the same time, connect to the DIGITAL AUDIO OUT terminal.
- If you are using Bluetooth headphones
The TV cannot output sound from both the TV speakers and Bluetooth headphones at the same time.
Visit our Community and share your experiences and solutions with other Sony customers
Contact your Sony Support team
Find information on Tourist Limited Warranty
List of Sony offices in Asia Pacific region that provide after-sales service activities
Never miss an update again! Find information and receive instant notifications about your product
