Sometimes the TV remote control response is poor. (For some BRAVIA TVs released in 2017 or later)

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article.

Try the following to improve symptoms.

1. Check that nothing is covering the TV's remote control sensor.
2. Remove the batteries from the remote control, and then insert them again after two minutes.
3. Unplug the TV and plug it in again.
4. Replace the batteries with new ones. When replacing the batteries, remove the old ones from the remote control, and then insert the new ones after one minute.

NOTE: Removing the batteries and discharging for one minute resets the remote control.