Sometimes the TV remote control response is poor. (For some BRAVIA TVs released in 2017 and 2018)
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article.
Try the following to improve symptoms.
- Check that nothing is covering the TV's remote control sensor.
- Remove the batteries from the remote control, and then insert them again after one minute.
- Unplug the TV and plug it in again.
- Replace the batteries with new ones. When replacing the batteries, remove the old ones from the remote control, and then insert the new ones after one minute.
NOTE: Removing the batteries and discharging for one minute resets the remote control.
Visit our Community and share your experiences and solutions with other Sony customers
Contact your Sony Support team
Find information on Tourist Limited Warranty
List of Sony offices in Asia Pacific region that provide after-sales service activities
Never miss an update again! Find information and receive instant notifications about your product
