Update on 5th December 2013: Please note that this free exchange service has ended on 30th November 2013.
11th Oct 2012
Thank you for your continued interest in Sony products.
Sony has recently become aware that, in some units of the “LCJ-HK” jacket case for Cyber-shot digital still cameras, the part of the case that holds the metal ring connecting the case and shoulder strap might break.
Sony is planning to exchange the jacket case “LCJ-HK” free of charge for customers who have purchased affected units of the jacket case. Please contact your local Sony service center for more information. A list of the Sony service centres can be found in the Service Centres page.
We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.
Jacket case “LCJ-HK” for the following Cyber-shot digital still camera models:
“DSC-HX30V, HX20V, HX10V, H90”
Case color, black (B) : 05-2012
Case color, brown (T) : 05-2012
Case color, white (W) : not applicable
Case color, red (R) : not applicable
[How to check the model name and production month-year]
[Eligible period for exchange]
From October 11, 2012 to November 30, 2013
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)