Article ID : 00180504 / Last Modified : 16/08/2017

Notice to Owners of the Cyber-shot DSC-TX5 Digital Still Camera by Sony - Updated on 28th March 2013


    The notice on free repair service of the lens cover of Sony “Cyber-shot” DSC-TX5 Digital Still Cameras was announced in February 24, 2011.  Sony will offer an extension of the free repair service until March 31, 2014.

    24th Feb 2011 

    Thank you for your continued interest in Sony products.

    Sony has discovered that several Cyber-shot DSC-TX5 units display a weaker coating adhesion on the lens cover of the camera. This has resulted in the possibility of a significant portion of the colour coating peeling off from the lens cover of affected units.

    To ensure customer satisfaction, Sony will repair the DSC-TX5 lens cover for free if a significant portion of the coating has peeled off from the lens cover of your unit due to weaker coating adhesion. This free service will be available from February 24, 2011 till March 31, 2013.

    If you have any questions or require assistance, please contact your local Sony service centre. A list of the Sony service centres can be found in the Service Centres page.

    We apologize for any inconvenience this may have caused and your kind understanding is much appreciated.

    [Affected product]
    Cyber-shot DSC-TX5 Digital Still Camera

    [Privacy policy]
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.
    (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)