Article ID : 00118602 / Last Modified : 11/04/2018Print

Video contents are low quality.

Video thumbnails are low quality.

    The video contents may have low resolution. To watch contents in high definition, please get high resolution contents.

    The internet speed may affect the quality of the video. Check the recommended internet speed for high image quality with your Internet service provider.

    NOTE: Please check the resolution of the video contents using a PC application, such as Windows Media Player.
    You can also check the resolution of MP4 contents on a Windows PC by selecting Properties from the context menu.