Article ID : 00262118 / Last Modified : 24/01/2022

Warranty Information | Sony Asia Pacific

    For local standard warranty within the Oceania, Asia Pacific or Middle East and Africa region, please select your country / area from the list of warranty information to find out more information. For other regions, please refer to the Sony website to be routed to the appropriate region / country support page for more information.

    For overseas warranty scheme (e.g. product purchased in Country A and will be used in Country B), please refer to more information below:.

    • What is the TLW (Tourist Limited Warranty)?

      The TLW is a warranty that is issued*2 to customers at the point of purchase when they purchase selected products out of their country/area of residence.

    • Who issues the TLW?

      The TLW is issued by selected authorised dealers in selected countries/areas. Please contact the Sony office in your local country/area for the most updated information.

    • What are the terms of the TLW?

      The TLW warrants the Sony product to its original purchaser against defects in material or workmanship during ordinary consumer use, as follows:
      For a period of 1 (one) year from the Date of Purchase, Sony will bear the labor charges and the costs of parts needed for the repair of the product determined to be defective by the Authorized Service Centers or Sony Service Centers listed in the TLW card or other facilities designated by the Contacts listed in the TLW card ("Sony's Repair Facility(ies)")
      To receive the warranty services, the defective product, together with the TLW card and the Receipt and Invoice has to be delivered, by hand or sent by prepaid delivery service, to a Sony's Repair Facility, at your own risk and expense. The repaired product may be returned by post (air/surface) upon your request and at your own risk and expense. When submitting the Sony product for warranty service, it is important that the model and serial number on the Sony product matches the model and serial number stated on the TLW card.

    • What products are applicable for TLW?

      Please contact the Sony office in your local country/area for the most updated information.

    • Is the TLW valid in all countries/areas?

      No, the TLW is only valid in the Sony companies in selected countries/areas.The TLW is often mistaken as an International Warranty that is valid in Sony companies worldwide. Please note that this is not the case. The TLW is only valid in the following countries:

      RegionCountry/AreaSony / Authorised Service Centers
      Asia PacificAustraliaSONY AUSTRALIA PTY. LTD.
      New ZealandSONY NEW ZEALAND LTD.
      South AfricaSONY MIDDLE EAST AND AFRICA FZE
      SingaporeSONY ELECTRONICS (S) PTE. LTD.
      MalaysiaSONY (MALAYSIA) SDN. BHD.
      Hong KongSONY CORPORATION OF HONG KONG LTD.
      KoreaSONY KOREA CORPORATION
      PhilippinesSONY PHILIPPINES, INC
      ThailandSONY THAI CO. LTD.
      TaiwanSYNVISION TECHNOLOGY SERVICE CORP.
      IndiaSONY INDIA PVT. LTD.
      IndonesiaP.T. SONY INDONESIA
      UAEJUMBO ELECTRONICS PVT. LTD
      QatarMODERN HOME
      BahrainASHRAF'S
      LebanonSONY MIDDLE EAST AND AFRICA FZE
      JapanTokyoSONY SERVICE STATION AKIHABARA
      Osaka1F NAMBA TSUJIMOTO NISSEI BUILDING
      OkinawaSONY SERVICE STATION NAHA
      EuropeBelgiumSONY BELGIUM
      SwitzerlandSONY EUROPE LIMITED, WEYBRIDGE
      GermanySONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG DEUTSCHLAND
      DenmarkSONY NORDIC (DENMARK), FILIAL AF SONY EUROPE LIMITED
      SpainSONY EUROPE LIMITED, SUCURSAL EN ESPAÑA
      PortugalSONY EUROPE LIMITED, SUCURSAL EM PORTUGAL
      AustriaSONY EUROPE LIMITED, ZWEIGNIEDERLASSUNG AUSTRIA
      GreeceSONY EUROPE LIMITED, Δ.Τ. "SONY HELLAS"
      FranceSONY FRANCE, SUCCURSALE DE SONY EUROPE LIMITED
      FinlandSONY EUROPE LIMITED, SUOMEN SIVULIIKE
      ItalySONY EUROPE LIMITED, SEDE SECONDARIA ITALIANA
      NorwaySONY NORDIC (NORWAY), A BRANCH OF SONY EUROPE LIMITED
      The NetherlandsSONY BENELUX, A BRANCH OF SONY EUROPE LIMITED
      SwedenSONY NORDIC (SWEDEN), FILIAL TILL SONY EUROPE LIMITED
      United KingdomSONY UNITED KINGDOM AND IRELAND, A DIVISION OF SONY EUROPE LIMITED
      RussiaCJSC “SONY ELECTRONICS” REPRESENTATIVE OFFICE
      UkraineSONY OVERSEAS S.A. REPRESENTATIVE OFFICE
      Latin AmericaPuerto RicoSONY ELECTRONICS INC.
      PanamaSONY INTER-AMERICAN, S.A.
      ChileSONY CHILE LTDA.
      Costa RicaPhone: 0-800-507-1007
      EcuadorPhone: 1-800-007669
      El SalvadorPhone: 800-6148
      GuatemalaPhone: 01-800-2990001
      HondurasPhone: 800-2791-9266
      NicaraguaPhone: +505-2268-0518 / 1-800-507-0011
      MexicoSONY ELECTRONICS DE MEXICO S.A. DE C.V.
      North AmericaU.S.A.SONY ELECTRONICS INC.
      CanadaSONY OF CANADA LTD