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The tablet is not detected on the computer when connecting using a Micro USB cable.

Article ID:510553(modified 03 Sep 2012)

Applicable Models

SGPT111AE, SGPT111AU, SGPT111ID, SGPT111IN, SGPT111MY, SGPT111NZ, SGPT111SA, SGPT111SG, SGPT111TH, SGPT112AE, SGPT112AU, SGPT112ID, SGPT112IN, SGPT112MY, SGPT112NZ, SGPT112SA, SGPT112SG, SGPT112TH, SGPT113AU, SGPT113IN, SGPT113NZ, SGPT113SG

Question

The tablet is not detected on the computer when connecting using a Micro USB cable.

Answer

The tablet has a USB Micro A/B port. This means that a Micro A/B USB cable (sold separately) will be needed in order to connect to a computer or other device.

http://teamsite.sony-asia.com/vaio/attachments/510552/1.png 

Depending on the hardware configuration of the device being connected, it may also be possible to use the USB Dongle accessory (sold separately) to allow a connection to the USB Micro A/B port on the tablet.

http://teamsite.sony-asia.com/vaio/attachments/510552/1.png 

NOTES:

  • Because each of these steps represents a possible solution to this issue, check the USB connection status after completing each step. Once the tablet is detected, proceed to step 5.
  • Information regarding the Micro A/B USB cable, USB Dongle and all other Tablet accessories is available online through the Shop Sony Store link on this page. 

 

  1. Connect your tablet to the computer via USB:
    1. Connect the tablet to a computer using a USB cable.
    2. In the AutoPlay window, click to select the Open device to view files option.
      http://teamsite.sony-asia.com/vaio/attachments/510552/1.png 
      NOTES:
      • If the AutoPlay window does not appear, to manually access the device click the Start button, click Computer, and then double-click the Sony Tablet S icon. 
        /vaio/attachments/510552/4.png 
      • If the the Sony Tablet S icon does not appear, the tablet is not being detected or recognized.
  2. If tablet is not detected on the computer, disconnect the USB cable from the tablet and perform reset procedure.
  3. Reconnect the tablet to the computer using the USB cable and, if tablet is still not being detected, perform the steps below:
    1. On the desktop, tap the Home icon.
      http://teamsite.sony-asia.com/vaio/attachments/510552/5.png 
    2. In the upper-right corner of the desktop home screen, tap the Apps & Widgets icon.
      http://teamsite.sony-asia.com/vaio/attachments/510552/5.png 
    3. In the Apps & Widgets screen, tap the Developer options icon.
      http://teamsite.sony-asia.com/vaio/attachments/510552/5.png 
    4. In the Developer options screen, tap to enable USB debugging.
      http://teamsite.sony-asia.com/vaio/attachments/510552/8.png 
    5. At the USB debugging prompt, tap OK.
  4. If tablet is still not being detected, continue with these steps:
    1. On the desktop, tap the Home icon.
      http://teamsite.sony-asia.com/vaio/attachments/510552/5.png 
    2. In the upper-right corner of the desktop home screen, tap the Apps & Widgets icon.
      http://teamsite.sony-asia.com/vaio/attachments/510552/5.png 
    3. In the Apps & Widgets screen, tap the Settings icon.
       
    4. In the Settings screen, tap to select Storage.
    5. In the Storage screen, in the upper-right corner, tap the Menu icon and then tap to select USB computer connection.
       
    6. In the USB computer connection screen, tap to place a check next to either Media device (MTP) or Camera (PTP), whichever is most appropriate.

    http://teamsite.sony-asia.com/vaio/attachments/510552/10.png
    IMPORTANT: If you have completed all of the steps above and the tablet is still not being detected by the computer, there may be a problem with the USB cable. Attempt the connection with a new or different cable. If the tablet is still not being detected by the computer even with the new cable, then service may be required on either the tablet or the computer. Contact the Service Centre nearest you. 

  5. Once the tablet is detected, in the Sony Tablet S window, double-click the USB storage icon.http://teamsite.sony-asia.com/vaio/attachments/510552/11.png
    NOTES:
    • If the folders do not appear, the tablet is locked. Unlock the tablet to view the folders. Folders will not appear if the tablet is locked.
    • You will now have access to the following folders on the tablet:
      http://sgsespapl29.ap.sony.com/vaio/attachments/510552/12.png 
  6. You can now copy the desired contents from the computer to the appropriate location within the tablet folder structure using any of the following methods:
    • Drag and Drop
    • Copy and Paste
    • Cut and Paste

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