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09 Jun 2016

Announcement

Notice to Owners of SEL35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens - Updated on 9th June 2016

The “Notice to Owners of the Sonnar T* FE 35mm F28 ZA Interchangeable Lens” regarding a free repair service was announced in March 31, 2015.  Sony will offer an extension of the free repair service until March 31, 2017.


7th Apr 2015

Notice to Owners of SEL35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

Thank you for your interest in Sony products.

Sony has recently become aware that some of the SEL35F28Z Sonnar T* FE 35mm F2.8 ZA E-Mount lenses sold during and after November 2014 are experiencing an issue when customers attempt to update the software to the new version released from March 4, 2015 (from Ver. 01 to Ver. 02).

Sony is planning to offer free of charge repairs for the affected lenses.

Should the software update complete successfully, customers need not send the lens for repair.

We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

[Symptoms]
The software update stops and does not complete when the customer initiates the software update (from Ver. 01 to Ver. 02).


Update that has stopped and does not complete


Update that is proceeding normally

If the above symptom is exhibited, please remove the battery from the camera.
The lens can still be used with the pre-update Ver. 01 software.

[How to check the software version]
1) Turn on the camera
2) Select [Menu]→[Setup]→[Ver.]
The software version installed on the lens will be displayed (as below).

[Affected model and serial numbers]
SEL35F28Z Sonnar T* FE 35mm F2.8 ZA
α™ (E-Mount) interchangeable lenses
Purchased during or after November 2014

To determine whether your SEL35F28Z Sonnar T* FE 35mm F2.8 ZA lens may be affected, click here to validate the serial number.

[How to check the model and serial number】
Inscribed on the model plate located on the side of the lens

[Period of free repair service]
 Until March 31, 2016

For any questions, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres’ page.

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