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24 Apr 2014

Announcement

Free Repair Program for VAIO Fit 11A Personal Computer

Dear Valued Sony VAIO Customers,

This is an update to our announcement titled “Request to Stop Using VAIO Fit 11A Personal Computer,” on April 11, 2014, in which we advised that we were identifying those affected VAIO Fit 11A PCs by serial numbers, and developing a program either to repair or replace them at no charge or to refund the purchase price for the affected PCs.

As safety is our primary concern, we again request that if you have one or more of the VAIO Fit11A PC models listed below, please immediately discontinue using it, shut down and unplug the PC from the mains.

We will work with our supplier to start replacing the third-party manufactured battery packs and we will accept returns and offer full refunds for the affected PCs for customers who do not wish to participate in the repair program listed above. For more details, please visit the local Support website of your country/region here.

We sincerely apologize for the inconvenience this has caused.

[Affected models] VAIO Fit 11A Personal Computer

SVF11N12CAB
SVF11N12CAS
SVF11N12CGB
SVF11N12CGP
SVF11N12CGS
SVF11N13CAB
SVF11N13CAS
SVF11N13CGB
SVF11N13CGP
SVF11N13CGS
SVF11N15CAS
SVF11N16CAB
SVF11N16CGB
SVF11N16CGS

SVF11N16CHS
SVF11N16CTB
SVF11N18CGB
SVF11N18CGP
SVF11N18CGS
SVF11N18CWB
SVF11N18CWP


*VAIO Fit 13A/14A/15A are unaffected.

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