VAIO™ Notebook

Note:

Sony supports Windows® 2000 Service Pack 4 for models pre-installed with Windows® 2000 Professional Edition.

If the VAIO computer has been upgraded to Windows® 2000 Professional Edition and installed with Windows® 2000 Service Pack 4, please visit the Microsoft® website for further support. Sony does not provide any support in this case.

Improvement for installing Windows® 2000 Service Pack 3

For the list of items that are improved by installing Windows® 2000 Service Pack 4, please visit this section in the Microsoft® Support page: Release Notes for Windows 2000 Service Pack 4

(URL: http://support.microsoft.com/default.aspx?scid=kb;EN-US;813432)

Precautions when installing Windows® 2000 Service Pack 4

i. When the computer is installed with Internet Explorer Version 5.5 or 5.5 Service Pack 1, Windows® 2000 Service Pack 4 may not be able to be installed. Error message may appear and installation will stop.

To avoid this symptom, upgrade the Internet Explorer to a higher version prior to the installation of Windows® 2000 Service Pack 4. Alternatively, use the Run... command from the Start menu to install the downloaded Service Pack 4 file.

ii. If an external IEEE1394 drive such as a CD-ROM, CD-R/RW or DVD drive is connected to the computer where Windows® Media Player 9 has been installed, an error window with a blue background appears and the computer will sometimes stop responding.

In this case, download and install the patch file from this website: http://www.roxio.com/en/support/kb/ecdc/PLG000001.jhtml