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VAIO® Notebook & Computer

03 Jul 2004

Microsoft® Windows® XP Service Pack 1 - Service Pack 1a information

Note:

Sony supports Windows® XP Service Pack 1/Service Pack 1 a for models that are pre-installed with Windows® XP Home or Professional Edition.

If the VAIO computer has been upgraded to Windows® XP and installed the Windows® XP Service Pack 1/Service Pack 1a, please visit the Microsoft® website for further support. Sony does not provide any support in this case.

Improvement for installing Windows ® XP Service Pack 1/ Service Pack 1 a

Please visit the Microsoft® Support page (http://support.microsoft.com/default.aspx?scid=kb;EN-US;324722) for the list of items that can be improved by installing Windows® XP Service Pack 1/Service Pack 1a.

To find out the differences between Windows® XP SP1 and Windows® XP SP1a, please visit http://support.microsoft.com/default.aspx?scid=kb;EN-US;813926.

Precautions when installing Windows ® XP Service Pack 1/ Service Pack 1 a

Users who have installed Windows® XP Service Pack 1/Service Pack 1a on the following models will encounter these symptoms:

  • Computer is unable to produce any sound
  • Some applications, such as Smart Capture Premium may stop responding

Affected VAIO Computer Models (as of 20th February 2003):

PCG-C1MT
PCG-C1MAH
PCG-C1MTL
PCG-SRX55L
PCG-SRX55H
PCG-SRX55C
PCG-SRX55TH
PCG-SRX55TC
PCG-GRX1P
PCG-GRX3P
PCG-GRX3LP
PCG-GRX3HP
PCG-GRX3SP

PCG-GRX3XCP
PCG-GRX3UCP
PCG-R505BP
PCG-R505MP
PCG-R505BFL/P
PCG-R505BGL/P
PCG-R505MXC
PCG-R505MSP
PCG-R505MGH
PCG-R505MGL
PCG-R505MFL
PCG-R505TXCP
PCG-NV7L

PCG-R505TZCP

 

 

 

 

 

 

 


To resolve the symptoms, please visit the VAIO Notebook downloads page for the Audio Driver Upgrade download.

Alternatively, users can install Yamaha Corporation Media Driver Version 6.13.10.3152 from Windows Update.

BIOS Upgrade

For some VAIO computers, the BIOS firmware must be upgraded to resolve some symptoms when using USB 2.0 PC card.

For the detailed information of Universal Serial Bus 2.0 Support in Windows XP, please see this article : http://support.microsoft.com/default.aspx?scid=kb;en-us;Q312370

When IEEE1394 devices (such as Optical drive, Hard disk drive or Camera) cannot be recognized when the computer is resumed from any of the power saving mode (Stand by or Hibernate) sometimes

Please remove and disconnect these devices before shifting the computer to any of the power saving mode. If the symptoms re-occur, disconnect and reconnect the devices again.

For the detailed information of IEEE 1394 Storage Device Detection Does Not Work When the System Resumes from Standby or Hibernation, please see this article :
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329909

When using multiple USB devices (such as Optical drive, Hard disk drive, Camera, Speakers, and Microphone) on VAIO computer at the same time, computer may restart automatically or error occurs

After installing the Windows® XP Service Park 1/Service Pack 1a, using multiple USB devices that handle transfer large amount of data simultaneously, will sometimes cause the computer to restart abnormally.

In order to produce high quality images, the camera on PCG-C1 series is designed to perform on a certain range of bandwidth for data transferring through USB channel. If this symptom occurs when connecting a USB device to the computer, please do not use the camera or refrain from connecting the USB device while the camera is in use.

For the detailed information of Stop Error 0x7E Occurs in Usbhub.sys If USB Bandwidth Consumption Exceeds 100 Percent, please see this article :
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q327863

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