Applicable Models

This information is for the following models:

  • KDL-75W850C
  • KDL-65W850C
  • KDL-55W800C
  • KDL-50W800C
  • KDL-43W800C

About this download

Benefits and improvements from the latest update

  • This firmware update introduces Android Nougat to Sony's Android TV and supports:
    • Picture-in-Picture mode
    • Half-screen settings mode
    • Task-switching (quickly access recently used apps)
    • Hybrid Log-Gamma (HLG) HDR content for USB, DLNA
    • Voice search web browser functionality
    • Multiple Google accounts
    • Ability to switch to TV viewing mode from Home menu with PROG +/- or number buttons
    • Changes Amazon Prime Video logo
    • Pre-installs Asphalt Nitro as alternative to Gameloft
    • Improved category list design
    • Improved Wi-Fi password input screen
    • Improved user interface when using a USB stick or HDD as an expandable storage device

  • This firmware also resolves the following issues:
    • Resolves Amazon Prime Video playback issue where the video freezes and a lip sync error occurs
    • Resolves an issue where no sound can be heard when using an Onkyo amplifier
    • Resolves an issue where no sound can be heard for 2 to 3 seconds at a specific point during DISC playback
    • Resolves an issue where no content is displayed when the PS4 Pro is connected via HDMI
    • Resolves an issue where no signal is displayed when an MHL cable is connected via HDMI2
    • Resolves an issue where the sound is not synchronised properly between the TV speaker and PS4 controller
    • Resolves an issue where a short beeping sound can be heard when changing channels from SD to HD via a set-top box

Previous Benefits and Improvements

The following benefits and improvements are also included in this update:

  • Removes Twitter functions (Social Viewing)
  • Improves Wi-Fi connectivity of the TV
  • Upgrades to Android Marshmallow
  • Enhances screen design and usability
  • Expands the built-in memory You can now move the downloaded games and apps to a USB memory device or HDD as an extended memory.
  • Displays programs in each genre
  • New design of Help menu
  • Accessibility support on Netflix
  • Improves general performance of the TV (including the TV's remote control)
  • "TV SideView" application name changed to "Video & TV SideView"
  • Supports Twin Picture
  • Supports Restricted Profile for Android
    — restricts apps on Home menu
  • Supports Opera TV store
  • 3D glass pairing success message to be displayed
  • Supports Internet browser
  • Supports PlayMemories Online
  • Supports multilingual keyboard (USB/BT)
  • Fix input icons are displayed twice on the HOME menu if the language is changed to a specific language
  • Lip sync in HDMI input
  • Improved picture quality (dynamic range, noise reduction, sharpness)
  • Input icons are displayed twice on the HOME menu if the language is changed to a specific language

Restrictions

  • Only for use with TVs sold in Taiwan. Not all models are sold in all countries.

Preparation

Check the software version

Your software may already be up to date. If you're not sure, it's easy to check which version of software you have - follow these instructions:

  1. Press the [HELP] button on the remote.
  2. The model and software version should be displayed on the top right-hand corner of the screen.


[1] Model
[2] Software version

If the version number is "PKG5.381.xxxx" or higher, you already have the most recent software version and updating is not required.

There are 2 ways to update the firmware on your BRAVIA TV:

  • Using the "Automatic software download" function (recommended)
  • Using a USB storage device
Using the "Automatic software download" function (recommended)
Sony provides software updates in order to enhance functionalities and provide users with the latest TV experience. The easiest way to receive software updates is by downloading directly from your TV via the Internet.
NOTE: Make sure that the "Automatic software download" function is enabled. (By default, this setting is enabled.)
  1. Press the [HOME] button on the remote.
  2. Select [Help].
  3. Select [System software update].
  4. Select [Automatic software download].

IMPORTANT: The following "System Requirements," "File Info," "Download" and "Install," sections relate to the USB storage device update procedure. You can ignore them if you completed the update using the “Automatic software download” feature.

For other FAQs about Troubleshooting, please see the "Questions and Answers" section on the Sony Support Site.


Using a USB storage device

You can also update the software by using a USB storage device. If you are not connected to the Internet, or the "Automatic software download" function fails to download, try to download and update using a USB storage device as instructed below.

System Requirements

What You Need

  • a computer with access to the Internet
  • a USB storage device

File Info

File Name

  • Firmware update to v5.381 for TV

Zip File Name

  • sony_tvupdate_2015_5381_twa_auth.zip

File Version

  • PKG5.381TWA

File Size

  • 1 569 931 998 bytes

Release Date

  • 04-04-2018

Download

Important Notice

  • Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
  • Do not turn the off TV - or disconnect it from the power - while it's updating.
  • Do not press any buttons, except the ones mentioned in the instructions.
  • Stop any recording before you start with the firmware update. (USB HDD recording models only)

How to download the Updater:

Before you install the update, you'll need to download it from the Internet and save it to a USB storage device.

  1. Download the update file to your PC.
    1. Click the [Download] button on the top of this page, then read and accept the terms and conditions.
    2. Click the [Download] button on the bottom of the page to download the update file on your PC.

  2. Verify the downloaded file name and size.
    1. Go to the directory where the file was downloaded.
    2. Verify that the size of the "sony_tvupdate_2015_5381_twa_auth.zip" file is "1 569 931 998" bytes.
      NOTE: For Windows PC, verify the "Size" instead of "Size on disk" on the Properties screen.
  3. Extract the downloaded file.
    After you extracted the downloaded file, you will find the file "sony_dtv0FA50A09A0A9_00004C00_150500a7.pkg".
  4. Insert the USB storage device into your PC.
  5. Copy or drag and drop the file "sony_dtv0FA50A09A0A9_00004C00_150500a7.pkg" to the root directory of your USB device.

    NOTE: "The root directory" is the first or top-most directory of the device, which contains all the other folders.
  6. Remove the USB storage device from your computer and continue to the next section.

Install

Step 1: Install the update

Once you've downloaded the update file and prepared your USB device, you can install it on your TV. The process can take up to 15-30 minutes and during the installation your TV will turn off before turning itself back on. Please just follow the simple steps below:

  1. Turn on the TV.
  2. Make sure that no USB devices are inserted into your TV.
  3. Insert your USB storage device containing the file "sony_dtv0FA50A09A0A9_00004C00_150500a7.pkg" into a USB port of the TV set.
    NOTE: Any USB slot can be used if the TV has multiple USB ports.
  4. Once the USB storage device has been detected, a series of different messages will appear on the TV set. Follow the on-screen instructions.
    NOTE: If the messages do not appear automatically, try turning the TV off and on with the remote control.
  5. When the file is finished copying from the USB storage device, the update process will begin, the POWER indicator on the TV will begin flashing white, and the update progress screen is displayed on the TV.
  6. After several minutes, the TV will turn off and then turn back on to complete the update.
    WARNING: During the software installation process, please do not:
    • Remove the USB device
    • Turn off the TV
    • Disconnect the TV from the power supply
  7. When the software update is complete, a message appears on the TV indicating the software update is complete.
  8. Carefully remove the USB device from the USB slot.

Step 2: Check the update was successful

Check the current software version to confirm that the update has successfully been installed.

  • If the version number is "PKG5.381.xxxx" or higher, the software update was successful.
  • If the version number isn't "PKG5.381.xxxx" or higher, download and install the update again.

Questions & Answers

Possible Issue During the Update

Need more information? See our FAQs about updating the software over the Internet:

  • Will my personal settings be deleted after the update?
    No, all your personal settings will be kept.

  • Can I install an older version of the software?
    No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible. The latest software version contains all the benefits and improvements of previous versions.

  • Is it normal for the TV to turn off during the update process?
    It is normal for the TV to restart during the update process. It will take a longer time for the TV to restart while installing the new software.

What to do if you have problems updating your TV firmware using the Internet.

If either message "An error occurred during the software update" or "Software cannot be updated using this USB device" is displayed on the TV screen, please proceed to the following procedures for a possible solution:

  1. Make sure your USB storage device is in good working order. If it is, try downloading the update file again.
  2. Turn off the TV by pressing the [POWER] button on the TV set.
  3. Press the [POWER] button again, and proceed with the installation process again.

If the message "No newer version of the TV software was found" is displayed on the TV front panel display, your TV already has newest software version installed, so you do not need to update it.

For other FAQs about Troubleshooting, please see the "Questions and Answers" section on the Sony Support Site.