Article ID : S500032062 / Last Modified : 11/04/2018

Why is the message "Playback interrupted by low speed network? Please check to ISP" appeared during video streaming?

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Playback interrupted by low speed network. Please check to ISP message appears during video streaming.
This message appears when the network connection speed is low. If you are using wireless connection, you can try moving your wireless access point closer to your player for better wireless signal or, if possible, connect your player using a wired LAN connection. If the message still appear, you can try resetting your broadband modem or router. If the unusual slow speed continues, call your Internet Service Provider (ISP) to check your internet network connection.