Article ID : S500031633 / Last Modified : 11/04/2018

Why is the Get from Scanner or Camera function in the Paint program disabled?

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The Get from Scanner or Camera function is disabled even if a scanner or camera is connected.

To use the Get from Scanner or Camera function, the camera or scanner must support Windows Image Acquisition (WIA). For the specifications of the camera or scanner, please contact the manufacturer.

For more information, please refer to the following solution in Microsoft's technical support website.
Article ID: Q293614
Title: The Get from Scanner or Camera option is unavailable in Microsoft Paint.