Article ID : S500031595 / Last Modified : 11/04/2018

Windows Media Player caused an error message when used with a attached secondary monitor.

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Error message: wmplayer.exe - Application error. The command of 0x566d28e9 referred to the memory of 0x56ad3f78. The memory could not become read. To finish the program, click OK.

To resolve this symptom:

1. Start Windows Media Player.
2. From the Tools menu, click Options.
3. Click the Performance tab and click Advanced.
4. Uncheck the Display full-screen controls option.