Article ID : S500031249 / Last Modified : 11/04/2018

How to establish Remote Assistance connection using Windows Messenger?

Applicable Products and Categories of This Article

How to establish Remote Assistance connection using Windows Messenger?

Both the local and the remote computer must be using either Windows Messenger or a Messaging Application Programming Interface (MAPI)-compliant e-mail program such as Microsoft Outlook or Outlook Express.
Both computers must be connected to the Internet while using Remote Assistance.

1. On the computer of the inviting side, start internet connection and sign in Windows Messenger.
2. In Windows Messenger, click Tools, point to Other and click Ask for Remote Assistance.
3. Key in the e-mail address of the invited person and click Accept.
4. On the invited computer, check if the request for Remote Assistance was accepted.
5. When Remote Assistance starts on the sender's computer, click Yes.

For more details, please refer to the following solutions in Microsoft's technical support website.
Article ID: Q306556
Last Modified: December 11, 2001
Title: How To: Obtain Remote Assistance Using Windows Messenger
URL: http://support.microsoft.com/default.aspx?scid=kb

Article ID: Q306800
Last Modified: December 11, 2001
Title: How To: Provide Remote Assistance In Response to Windows Messenger Invitation
URL: http://support.microsoft.com/default.aspx?scid=kb